所在分类:  AMAZON 所属话题: Amazon 各类申诉

【产品安全审核】产品收到买家的评论中带有违禁词被亚马逊安全审核,后台正常显示,前台变狗,有申诉成功的案例吗?

不是产品质量问题,也不是产品本身问题,原因是买家使用不当造成的。
 
亚马逊要求如下:Product Safety asks that you please respond to the above concern by taking the following steps:

1. MOST IMPORTANT: Submit all relevant safety testing data and certification for the item. We ask you include testing specifically relating to the incident in question. Please refer to the attached word document of “Product Compliance Guidelines” if you have any questions. PLEASE NOTE: An MSDS does not suffice for safety testing.

The appropriate standard for this product appears to be UL 1598, but others may apply. If you have questions about the appropriate standards for the product, please consult with the laboratory directly.

2. Complete the attached Product Safety Questionnaire. The questionnaire is geared towards addressing the safety concern that the customer has brought up. Please reach out to the manufacturer of the product for the details you might not have.

3. Provide images of the product (front, back, accessories, and packaging). Images should include: model/serial number, safety/compliance marks & logos and safety labels & warnings on the product or packaging. Please also attach a copy of the instruction manual.

已知:证书无法提供,其他的都可以提供,求:能否申诉回来?或是有其他的补救和减少损失的方法?有亲身经历的案例欢迎大家分享交流。
 
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C哥 - 跨境电商交流,资源共享,个人微信:zhang19515

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还是有希望申诉回来,毕竟还是买家使用不当,但是后续的行动计划里你可以强调会完善使用说明书给客户更好的购物体验。
 
http://www.wearesellers.com/question/13247

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