所在分类:  Amazon 所属圈子: Amazon Amazon各类申诉

账号因为同一个欺诈卖家账号关联而被关,正在写申诉,有没有类似经历的人给点建议???

发帖16次 被置顶1次 被推荐1次 质量分1星 回帖互动292次 历史交流热度11.99% 历史交流深度0%
    10月17日早上,打开电脑,发现账号的西班牙站被暂停销售了。查看了绩效通知,原来是账号关联了。通知显示,账号与一个被禁止销售的账号关联。咨询了招商经理,招商经理答复了一句“这个是和一个欺诈卖家账号关联”,然后招商经理就跟太监一样了。
    10月17日,全天都在搜账号关联的信息,发现信息不多,很多都是紫鸟超级浏览器的软文,并且都是一样的内容。在知无不言论坛上发现了有类似经历的网友(加菲喵。于7月份发了一个帖子)。加了微信,目前还没通过,不知道下文,估计凶多吉少。知无不言是一个亚马逊卖家交流平台,对于久坐电脑前的我,是一个难得的知晓同行信息的平台。我发现这几天没有和我一样遭遇的人,所以,写这个作为“英雄帖”吧。
    简单介绍一下我的账号情况:2019年7月开通的账号,7-8月用的是威皮S远程服务器,9月开始用紫鸟的超级浏览器。挂了的西班牙站都是自建产品,没怎么打理,至今出单不到60单吧。10月17日已经花450元找服务商查关联了,目前正在等待结果。我个人估计,同“加菲喵。”的情况是一样的,因为我这个账号不可能存在物理和软件上的关联,账号申请到现在都是威皮S环境操作。账号的产品都是自建,从英国站同步过来,我的主打站点是英国和德国。西班牙站基本上没有管理。
    10月18日早上,我发现法国也挂了,同样的原因。这下,我很慌了。我的产品都是发到英德,现在特别害怕英德挂了,海上漂的货物还有很多呢。现在是度日如年,好担心明天早上起来,英德没了。
    我这个账号,欧洲五国的VAT全部注册下来了,前天,品牌备案也通过了,作为公司主账号来打造的,目前碰到这种情况,心里有一万只曹尼玛。
    有没有道友给点意见啊?我正在写申诉材料,看了2天的申诉材料的写法,心里没底啊。从事亚马逊半年多以来,我已经写了大概8封的申诉件了,之前都是由于亚马逊绩效差、KYC、卖假货、侵权、操控评论的原因导致的封号,现在这个还是第一次,从网上的反映来看,成功率为0,可是,不尽力去试一试,对不起每月4K的工资啊。
已邀请:
其实申诉模板都是那个套路,都是表达的问题,什么感谢亚马逊,意识到自己的错误了,计划后面应该怎么改正并列出自己的措施,希望亚马逊给自己机会。语言组织表达诚恳一些,基本都没有什么问题的。模板参考:
 
Dear Amazon seller support:

This is * (店铺名) writing to you.

第一部分:先向亚马逊标识感谢,之后介绍下店铺已经取得的成绩(开店时间、订单量交易额)最后表明意识到自己的错误,阐释原因。
 As we are new seller on Amazon, we just sold our first item on 2016-11-*, and until today we sold *** orders on Amazon. We thanks so much that Amazon can provide such chance for us to delivery customers good products. And we are planning to provide more quality products on Amazon and drive our sales to $*,*00,000 a month with **** orders, and grow 40-50% every month. However, we did not that familiar with how to meet the performance standard, to this point we acknowledge it is our fault. We had updated details for listings and standards of customer service for our stuff and promise to try our best to service customers well on Amazon if we can get the permission to sell again.Would you please consider the account seller rating and the currant rapidly increasing sales in our store? We never got a negative feedback on our account and there are still items waiting to be shipped into FBA on **day, hope you could give us a chance to improve!

第二部分:列出整改措施(提高高标准服务、熟悉亚马逊店铺规则等等)
If we get the valuable selling chance on Amazon, we will do as follows:

1. Absolutely, we will learn through all the policies and rules about selling on your platform.

2. We will check the listings in our account to see if they provide enough information for customers to make their right decisions.

3. We will focus on awaiting shipment items to customers. Double check to confirm customers will have their satisfied items.

4.Use FBA shipping service to give customer good shipping service. Educate stuff of our own warehouse to trible check awaiting shipping orders every day to confirm all the products will on their way to customers.

5.Find out order problems automatically and solve them with customer within 24 hours. Any complaints or product issues we will solve them in proper way within a day in favor of the customer's right.

6. We will build up our own ERP to manage the running for Amazon selling.To control customer services and shipping services with accurate data.

第三部分:结尾标识再次恳请亚马逊给予自己一次机会
Sincerely, we write this. We will try our best to provide our sales on Amazon.We believe Amazon will give this issue a serious consideration, and to us,there is a hope, a new chance for us! We will always provide good products and services to customers on Amazon selling.

Look forward to receive your reply.

Best regards
店铺名
 
最后看到你从事亚马逊半年多,都已经写了大概8封的申诉件了,什么亚马逊绩效差、KYC、卖假货、侵权、操控评论,后面建议你还是尽量做FBA,并且多了解一下亚马逊平台的规则,对产品对listing运营的要求,亚马逊有一些红线是不能踩的,或者你要知道怎么踩线,避免违规操作和禁止的操作,不然,以后还有你遇到的时候。
其实申诉模板都是那个套路,都是表达的问题,什么感谢亚马逊,意识到自己的错误了,计划后面应该怎么改正并列出自己的措施,希望亚马逊给自己机会。语言组织表达诚恳一些,基本都没有什么问题的。模板参考:
 
Dear Amazon seller support:

This is * (店铺名) writing to you.

第一部分:先向亚马逊标识感谢,之后介绍下店铺已经取得的成绩(开店时间、订单量交易额)最后表明意识到自己的错误,阐释原因。
 As we are new seller on Amazon, we just sold our first item on 2016-11-*, and until today we sold *** orders on Amazon. We thanks so much that Amazon can provide such chance for us to delivery customers good products. And we are planning to provide more quality products on Amazon and drive our sales to $*,*00,000 a month with **** orders, and grow 40-50% every month. However, we did not that familiar with how to meet the performance standard, to this point we acknowledge it is our fault. We had updated details for listings and standards of customer service for our stuff and promise to try our best to service customers well on Amazon if we can get the permission to sell again.Would you please consider the account seller rating and the currant rapidly increasing sales in our store? We never got a negative feedback on our account and there are still items waiting to be shipped into FBA on **day, hope you could give us a chance to improve!

第二部分:列出整改措施(提高高标准服务、熟悉亚马逊店铺规则等等)
If we get the valuable selling chance on Amazon, we will do as follows:

1. Absolutely, we will learn through all the policies and rules about selling on your platform.

2. We will check the listings in our account to see if they provide enough information for customers to make their right decisions.

3. We will focus on awaiting shipment items to customers. Double check to confirm customers will have their satisfied items.

4.Use FBA shipping service to give customer good shipping service. Educate stuff of our own warehouse to trible check awaiting shipping orders every day to confirm all the products will on their way to customers.

5.Find out order problems automatically and solve them with customer within 24 hours. Any complaints or product issues we will solve them in proper way within a day in favor of the customer's right.

6. We will build up our own ERP to manage the running for Amazon selling.To control customer services and shipping services with accurate data.

第三部分:结尾标识再次恳请亚马逊给予自己一次机会
Sincerely, we write this. We will try our best to provide our sales on Amazon.We believe Amazon will give this issue a serious consideration, and to us,there is a hope, a new chance for us! We will always provide good products and services to customers on Amazon selling.

Look forward to receive your reply.

Best regards
店铺名
 
最后看到你从事亚马逊半年多,都已经写了大概8封的申诉件了,什么亚马逊绩效差、KYC、卖假货、侵权、操控评论,后面建议你还是尽量做FBA,并且多了解一下亚马逊平台的规则,对产品对listing运营的要求,亚马逊有一些红线是不能踩的,或者你要知道怎么踩线,避免违规操作和禁止的操作,不然,以后还有你遇到的时候。

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