社区 发现 Amazon 产品已经收到亚马逊三次警告了，假如有四次...
产品已经收到亚马逊三次警告了，假如有四次直接停止报价，不想丢掉这个产品，请问有什么好办法
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客户评价和退货率太高，产品其实没啥问题的，主要是电子产品的通病摆在那里，然后我基本不刷单销量也就中等，比不上经常刷单的大卖，上次已经收到邮件警告了，说再有这种情况的话，会停止我们的报价
前面两次都是些行动计划就完事了，最后这警告吓死我了
不打算放弃这个产品，假如真的这个产品被暂停报价删除了，请问一下各位有什么好办法
现在也不敢补货，跟卖好像不大行，删除报价的话好像连ASIN夜删掉了，我好像也跟卖不了
新建一个ASIN有觉得没有原来的老的好......
实在是不知道咋想.
客户评价和退货率太高，产品其实没啥问题的，主要是电子产品的通病摆在那里，然后我基本不刷单销量也就中等，比不上经常刷单的大卖，上次已经收到邮件警告了，说再有这种情况的话，会停止我们的报价
前面两次都是些行动计划就完事了，最后这警告吓死我了
不打算放弃这个产品，假如真的这个产品被暂停报价删除了，请问一下各位有什么好办法
现在也不敢补货，跟卖好像不大行，删除报价的话好像连ASIN夜删掉了，我好像也跟卖不了
新建一个ASIN有觉得没有原来的老的好......
实在是不知道咋想.
倒计时：
5 个回复
♛ 久柒 ₯㎕
赞同来自: ChenXQ
Greetings from Fulfillment by Amazon,
After investigating customer issues with ASIN XXXXXXX we have determined that there are consistent issues with this product that have not been addressed. We previously received your plan of action for the same ASIN on 12/30/2019 provided in, Case ID: XXXXXXXX addressing the issues. Since reinstating your offer, there have been enough customer issues with this ASIN that there has been another investigation into the chronic defective issues. We have previously coached you 2 times before on chronic defective issues regarding this ASIN
Initial Coaching - Feb 27, 2020 - Case ID: XXXXXXX
2nd Coaching - Dec 30, 2019 - Case ID: XXXXXXX
3rd Coaching - Oct 01, 2019 - Case ID: XXXXXXX
As this is now at least investigation number 3 into this ASIN. You have 7 days to reply with the following information:
1. A new plan of action for how you will address and fix the customer issues, please provide documentation of all product improvements that are proposed.
2. Confirmation that your inventory currently stored in our FCs has the same update that you indicate in your plan of action.
a. If it does not, please create a removal request for this inventory to prevent further issues for customers.
During these 7 days, your offer will be down and you will not be able to include this ASIN on any FBA Shipments. If you do not reply with an appropriate plan of action within 7 days, your offer will remain down, your inventory will be made unfulfillable, and you will need to reach out to Seller Support to begin the process of appeals for this listing suspension.
This is your final opportunity to improve your ASIN offer performance with an impactful plan of action. A continued high rate of negative customer return feedback may result in a permanent removal of your ASIN offer from FBA.
For your convenience, we have attached a document with a formatting that we have found helpful when creating a plan of action. If your company or manufacturer already uses a form similar to this, please feel free to use that instead.
希望有同行遇到类似问题可以交流一下吗？私信或者回复都可以，在此谢过~