社区 发现 Amazon 变体违规申诉，账号感觉已经很危险了，所以...
变体违规申诉，账号感觉已经很危险了，所以没有继续合并回父子体关系，求大佬支招，求申诉模板！！！
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哈喽~~~又是我
我上个礼拜收到4个上架政策违规，原因是
我的产品是在color变体主题下的，并且该类目所有变体都是用的color主题的，于是我写了第一封申诉信：
Hello Amazon,
We are sincerely sorry for our mistaken variation abuse, hence we have made a detailed plan to prevent the policy violation from now on.
1) Greater detail on the root cause(s) of the policy violation.
As you know, the variations are the difference styles of the 小类名. Many customers purchased more than one style products when they come to our shop store. To make it easier and faster to select their needs, we combine all of them.
However, the newcomer misclassify the product's variant due to unfamiliarity with the policy. We apologize for any inconvenience it may cause to our parter AMAZON and our customers.
2) Greater detail on the actions we have taken to resolve policy issues
The moment we got the kind reminding, we split our variations and classified them with the most strict standard. All of the variations won't trigger amazon variation policy. And we conduct a series of comprehensive and professional training for our newcomers to avoid recurrence of similar incidents. We promise that all of the variation themes are definitely right and follow amazon variation policy. If any of them breaks amazon policy, we will deal with them right now.
3) Greater detail on the steps we have taken to prevent the policy violation going forward.
We will think twice before we create variations: whether they follow amazon variations policy, whether they are the same style in the strict sense, whether they conform to customers' buying habits. Only when they get three "yes" can we combine them and create variations, otherwise, we won't make variations. And we conduct a series of comprehensive and professional training for our newcomers to avoid recurrence of similar incidents.
4) Greater detail on how our account has complied with Amazon policy.
We completely follow and approve of amazon policy. We know that amazon policy contributes to enhancing the customer's buying experience and crack down on false sales information. We really think it's a very good policy. In the past, current, future, we will always follow amazon policy and serve our customers with best products and services.
5) Greater detail on evidence or examples that demonstrate that our account has complied with Amazon policy
We have split most of the inappropriate variations. We classified all of the variation with the most strict standard and promise that all of these variations are definitely right, follow amazon variation policy and won't trigger amazon variation policy.
We thank Amazon for being our sales partner for always supporting and helping us manage and increase sales, and we hope that we can create a bigger business with the help of Amazon.
Sincerely Bless,
然并卵，申诉不过，于是我又去找了另一个申诉模板修改提交, 同时我用style的变体关系合并了我的子体
Dear Amazon,
We received your notification about that our child ASINs were splitted due to we misusing the ASIN variations.
The following are the detail and POA that we made to resolve the problem and prevent misuse ASIN variations similar violation in the future, please kindly check it, we promise that we did not let this issue happen again in the future;
--Adding children products that are not true variations of the parent product
-- Changing the parent product’s detail page so it does not match the children.
The issue that caused the complaints:
Our mistake is that we used the color variation to create a variation for 小类名 , due to we cannot choose style variations from the 小类名 category. This mistake was made by our new staff who just worked at our company for a week.
Immediate Actions we taken
1, our sales manager checked all our on-line listings one by one , any one which has been violated the rules of Amazon has been removed, please kindly check the some details as follows :
ASIN Item Problem measure
B08XXXXXXX 小类名 Incorrect variation Removed it
B08XXXXXXX 小类名 Incorrect variation Removed it
B08XXXXXXX 小类名 Incorrect variation Removed it
B08XXXXXXX 小类名 Incorrect variation Removed it
We listed only 4 ASIN here , but we total deleted about 8 ASIN from our inventory, we are sure there is no mistake at our variations now;
To prevent similar violation in the future, we will follow ASIN creation Policy, we learn ASIN Creation Policy again:
Matching our products to existing products in the Amazon catalog helps drive a high-quality customer experience. Matching to an existing product instead of creating a duplicate listing allows we to more fully benefit from buyer interest and traffic for that product,
The following prohibited practices are a misuse of variations ( also known as parent-child relationships). If create a negative customer experience and can result in our ASIN creation or selling privileges being temporarily or permanently removed:
1.Adding children that are not variations of the parent product;
2.Changing the parent product’s detail page so it does not match the children;
3.Adding multi-pack children by bundling two or more of the same manufacturer products , such as bundling two three-packs to create a package quantity of six. Multi-pack children must be packaged by the manufacturer. If a customer wants to buy two or more of the same product , they can select that quantity for purchase.
Here are things to keep in mind to help ensure we create the relationship correctly:
1, Parent/Child Relationship
Every variation relationship includes a parent and a number of unique children. The parent can be thought of as a non-buyable "umbrella" which connects the different variation children. When you create a variation relationship, you use a parent SKU as this umbrella for your products. The parent SKU should represent the core product. Do not include any child-level information (size, color, UPC) on the parent SKU.
2, Variation Themes
Variation themes are the way that Amazon systems determine how a set of products vary. The theme is set only on the parent and all children must have valid values for the attributes corresponding to the parent's theme. Examples of variation themes include Color/Name, Size/Count, Color, Style, Scent, etc.
The relationship we create is a relationship between your specific SKUs. When you submit your product information, Amazon will use the relationship information that you provide in connection with the information provided by other sellers of the same products to determine the specific relationship that is presented to customers. This means that the information displayed on the site may vary from your submitted relationship. The SKUs in your inventory however will reflect the most recent information you submitted, regardless of how the products are displayed on the site.
Our plans to prevent adding children products that are not true variations of the parent product, we make some plans as follows :
1, Train our employees Amazon ASIN Creation policy, make sure them are familiar with Amazon policy, and before uploading a new listing on our stores, our sales manage will check all the contents especially the true variations of the parent products;
2, Before upload a listing on Amazon, we will have to make sure the Parent/Child relationship, full check if this catalog support variation or not, if it doesn’t support variation, we will upload these listings one by one instead of adding children products that are not true variations of the parent product;
3, We will only use the correct same variations when creating parent/child relationships. Our sales manager will check this each week for all our on line listings. Any listings will be removed once they were found in the invalid listings or variations to product detail page or violated other Amazon policies or rules;
4, We will follow ASIN Creation Policy in the future, we will arrange employees to learn and have a test for this policy every week to make sure that this issue will not happen again.
5, Designed our new policy , our sales manager will supervise our future selling, sales manager will check each new ASIN every day for a double check to be sure no ASIN violates any rules of Amazon.
We promise that we will follow Amazon policy in the future, meets Amazon every metrics and selling policy. Please kindly consider to give us a chance to make thing better.
Thank you so much
很不幸，申诉又没通过，并且新合并的变体关系又被拆分，又多了一个政策违规
账号感觉已经很危险了，所以没有继续合并回父子体关系，求大佬支招，笔芯? ? ?
我上个礼拜收到4个上架政策违规，原因是
您好！ 我们已在 前更正了您的部分商品信息。此邮件的末尾列出了我们更正的商品。 为什么会发生这种情况？ Amazon.com 卖家不得创建包含无效变体的商品详情页面，其中包括但不限于以下行为： -- 添加非父商品的真正变体的子商品。 -- 更改父商品的详情页面，导致其与子 ASIN 不符。
我的产品是在color变体主题下的，并且该类目所有变体都是用的color主题的，于是我写了第一封申诉信：
Hello Amazon,
We are sincerely sorry for our mistaken variation abuse, hence we have made a detailed plan to prevent the policy violation from now on.
1) Greater detail on the root cause(s) of the policy violation.
As you know, the variations are the difference styles of the 小类名. Many customers purchased more than one style products when they come to our shop store. To make it easier and faster to select their needs, we combine all of them.
However, the newcomer misclassify the product's variant due to unfamiliarity with the policy. We apologize for any inconvenience it may cause to our parter AMAZON and our customers.
2) Greater detail on the actions we have taken to resolve policy issues
The moment we got the kind reminding, we split our variations and classified them with the most strict standard. All of the variations won't trigger amazon variation policy. And we conduct a series of comprehensive and professional training for our newcomers to avoid recurrence of similar incidents. We promise that all of the variation themes are definitely right and follow amazon variation policy. If any of them breaks amazon policy, we will deal with them right now.
3) Greater detail on the steps we have taken to prevent the policy violation going forward.
We will think twice before we create variations: whether they follow amazon variations policy, whether they are the same style in the strict sense, whether they conform to customers' buying habits. Only when they get three "yes" can we combine them and create variations, otherwise, we won't make variations. And we conduct a series of comprehensive and professional training for our newcomers to avoid recurrence of similar incidents.
4) Greater detail on how our account has complied with Amazon policy.
We completely follow and approve of amazon policy. We know that amazon policy contributes to enhancing the customer's buying experience and crack down on false sales information. We really think it's a very good policy. In the past, current, future, we will always follow amazon policy and serve our customers with best products and services.
5) Greater detail on evidence or examples that demonstrate that our account has complied with Amazon policy
We have split most of the inappropriate variations. We classified all of the variation with the most strict standard and promise that all of these variations are definitely right, follow amazon variation policy and won't trigger amazon variation policy.
We thank Amazon for being our sales partner for always supporting and helping us manage and increase sales, and we hope that we can create a bigger business with the help of Amazon.
Sincerely Bless,
然并卵，申诉不过，于是我又去找了另一个申诉模板修改提交, 同时我用style的变体关系合并了我的子体
Dear Amazon,
We received your notification about that our child ASINs were splitted due to we misusing the ASIN variations.
The following are the detail and POA that we made to resolve the problem and prevent misuse ASIN variations similar violation in the future, please kindly check it, we promise that we did not let this issue happen again in the future;
--Adding children products that are not true variations of the parent product
-- Changing the parent product’s detail page so it does not match the children.
The issue that caused the complaints:
Our mistake is that we used the color variation to create a variation for 小类名 , due to we cannot choose style variations from the 小类名 category. This mistake was made by our new staff who just worked at our company for a week.
Immediate Actions we taken
1, our sales manager checked all our on-line listings one by one , any one which has been violated the rules of Amazon has been removed, please kindly check the some details as follows :
ASIN Item Problem measure
B08XXXXXXX 小类名 Incorrect variation Removed it
B08XXXXXXX 小类名 Incorrect variation Removed it
B08XXXXXXX 小类名 Incorrect variation Removed it
B08XXXXXXX 小类名 Incorrect variation Removed it
We listed only 4 ASIN here , but we total deleted about 8 ASIN from our inventory, we are sure there is no mistake at our variations now;
To prevent similar violation in the future, we will follow ASIN creation Policy, we learn ASIN Creation Policy again:
Matching our products to existing products in the Amazon catalog helps drive a high-quality customer experience. Matching to an existing product instead of creating a duplicate listing allows we to more fully benefit from buyer interest and traffic for that product,
The following prohibited practices are a misuse of variations ( also known as parent-child relationships). If create a negative customer experience and can result in our ASIN creation or selling privileges being temporarily or permanently removed:
1.Adding children that are not variations of the parent product;
2.Changing the parent product’s detail page so it does not match the children;
3.Adding multi-pack children by bundling two or more of the same manufacturer products , such as bundling two three-packs to create a package quantity of six. Multi-pack children must be packaged by the manufacturer. If a customer wants to buy two or more of the same product , they can select that quantity for purchase.
Here are things to keep in mind to help ensure we create the relationship correctly:
1, Parent/Child Relationship
Every variation relationship includes a parent and a number of unique children. The parent can be thought of as a non-buyable "umbrella" which connects the different variation children. When you create a variation relationship, you use a parent SKU as this umbrella for your products. The parent SKU should represent the core product. Do not include any child-level information (size, color, UPC) on the parent SKU.
2, Variation Themes
Variation themes are the way that Amazon systems determine how a set of products vary. The theme is set only on the parent and all children must have valid values for the attributes corresponding to the parent's theme. Examples of variation themes include Color/Name, Size/Count, Color, Style, Scent, etc.
The relationship we create is a relationship between your specific SKUs. When you submit your product information, Amazon will use the relationship information that you provide in connection with the information provided by other sellers of the same products to determine the specific relationship that is presented to customers. This means that the information displayed on the site may vary from your submitted relationship. The SKUs in your inventory however will reflect the most recent information you submitted, regardless of how the products are displayed on the site.
Our plans to prevent adding children products that are not true variations of the parent product, we make some plans as follows :
1, Train our employees Amazon ASIN Creation policy, make sure them are familiar with Amazon policy, and before uploading a new listing on our stores, our sales manage will check all the contents especially the true variations of the parent products;
2, Before upload a listing on Amazon, we will have to make sure the Parent/Child relationship, full check if this catalog support variation or not, if it doesn’t support variation, we will upload these listings one by one instead of adding children products that are not true variations of the parent product;
3, We will only use the correct same variations when creating parent/child relationships. Our sales manager will check this each week for all our on line listings. Any listings will be removed once they were found in the invalid listings or variations to product detail page or violated other Amazon policies or rules;
4, We will follow ASIN Creation Policy in the future, we will arrange employees to learn and have a test for this policy every week to make sure that this issue will not happen again.
5, Designed our new policy , our sales manager will supervise our future selling, sales manager will check each new ASIN every day for a double check to be sure no ASIN violates any rules of Amazon.
We promise that we will follow Amazon policy in the future, meets Amazon every metrics and selling policy. Please kindly consider to give us a chance to make thing better.
Thank you so much
很不幸，申诉又没通过，并且新合并的变体关系又被拆分，又多了一个政策违规
账号感觉已经很危险了，所以没有继续合并回父子体关系，求大佬支招，笔芯? ? ?
倒计时：
21 个回复
真的不关小陈的事 - 15年入行跨境电商,15-19创业电商，从30万做到2亿，19年退股做餐饮直到破产，20年重新入坑电商到现在
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