请问大家有没有遇到商标侵权没有申诉渠道的。后台邮箱收到来自notice@amazon.com的邮件，说我商标侵权了，我确实在五点和关键词里有这个侵权词，但是我没有收到任何的绩效通知，在后台账户状况那里也没有出现感叹号，也没有任何申诉渠道。开了case问客服，客服说只能帮我转到相关团队再给我回复，可是迟迟没有收到任何回复。
notice@amazon.com发来的邮件如下：
Hello,

We are contacting you because we received a report of trademark infringement on the product detail page associated with one or more of your listings. The rights owner communication about the alleged infringement and the listing containing the trademarked terms are at the bottom of this message.

Why did this happen?
We received a report from a rights owner alleging that one or more of your listings may be infringing the intellectual property rights of others. Using trademarked terms in a way that might lead their product to be confused with a different trademarked product is against our policies.

Please modify your product and product detail page to ensure they do not infringe on the trademark of the rights owner listed below.

Examples of unacceptable terms:
-- "AmazonBasics speaker charging cable." AmazonBasics is trademarked by Amazon.
-- “Wireless Amazon speaker for laptop.” Amazon is trademarked by Amazon.
-- “Cable similar to Pinzon.” Pinzon is trademarked by Amazon, and we prohibit the use of “similar to.”

Examples of acceptable terms:
-- "Cable for charging AmazonBasics speaker." The cable is not created or sold by Amazon.
-- “Wireless speaker for laptop, compatible with AmazonBasics.” The speaker is not created by Amazon.
-- “Basic cable works with Pinzon.” The cable is not sold or created by Pinzon.

We’re here to help.
If you need help understanding why your images may infringe the intellectual property rights of others, please search for “Intellectual Property Policy” in Seller Central Help (https://sellercentral.amazon.c ... 361070).

Have your listings been removed in error?
If you have never sold or listed the product, please reach out to us and tell us.

If you think that the rights owner has made an error in sending the notice, please reach out to the rights owner and ask them to submit a retraction of this notice. We may only accept retractions that the rights owner submits to us directly. We do not accept forwarded or attached retractions.

The rights owner contact information can be found below:
-- NAME OF RIGHTS OWNER- XXXX
-- EMAIL ADDRESS OF RIGHTS OWNER-XXXX@XXXXX.com

 For any other reason, please explain to us why you were warned in error so that we can investigate the case.

What happens if I do not provide the requested information?
If you do not provide the information within 90 days, you will receive a request to remove the inventory associated with these listing per our removal policy (https://sellercentral.amazon.com/gp/help/202000820). Failure to address this request can lead to destruction of your inventory.


ASIN: XXXXXXX
Infringement type: Trademark
Trademark: XXXXXXX
Complaint ID: XXXXXXXXX

You can view your account performance (https://sellercentral.amazon.c ... l_warn) or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
 
然后我自己去开英文case，回复我说因为Non Infringement而被下架，同时也给了我一个申诉邮箱，但是发给这个邮箱poa久久都不回复。case回复如下：
Hello from Amazon Selling Partner Support,

We understand that you are unable to appeal for an ASIN: XXXXXXXXX which has been identified for the trademark infringement.

Upon checking, we can see that the ASIN: XXXXXXXXXX has been suppressed due to Non Infringement. Please update your listing by removing any infringing content. Since you are unable to appeal for the particular listing in the Account Health Dashboard, you may have to appeal for this ASIN by contacting at vendor-inf-appeals@amazon.com.

After you have contacted them, they will help you in regarding the reinstatement of the listing and they will assist you in further procedures.
 
请问有人碰到过这种问题吗？我该如何解决呢？谢谢！