所在分类:  Amazon 所属圈子: Amazon账号安全 Amazon Amazon各类申诉

亚马逊独宠我一人?刚接手的账号,据悉之前用FBA给独立站配送单过多,提示已被取消多渠道配送功能,需要申诉才能恢复,度娘没有这样的案例,各位绅士名流有遇到过吗?

发帖4次 被置顶0次 被推荐0次 质量分0星 回帖互动78次 历史交流热度1.99% 历史交流深度0%
接手了一个老账号,不知是个雷;
多渠道配送功能被取消需要申诉,问了周围众多4-12个月经验的老运营,都表示amazing,然后无法解决。
不知有哪位老大能提示一二。(case邮件如下)
 
Greetings from Fulfilment by Amazon,

I understand your concern regarding the removal restriction.

At this time, the plan of action you provided does not provide sufficient guarantees to prevent future violations.

REASON: You have provided a similar Plan of action that was used in your previous block.

SOLUTION: Creation of a brand new Plan of Action will be needed that answers all four questions below in great detail.

1: Determine and acknowledge why this block should be removed.
2: Evaluate your selling practices and give a reason why it has happened.
3: Explain why you have violated the removal order policy again after you have confirmed that you read and learned the policy and committed to stop violating the policy.
4: Explain how you are planning to prevent this issue in future.

• Be clear and concise. Your plan of action should be factual and direct. Focus on the facts and events that lead to the issue rather than providing an introduction of your product, business, or customer. Remove other questions or references to ongoing support cases from your submission. Avoid using emotive language.

• Provide an explanation for all issues. Some deactivations can be the result of a combination of issues (for example, a High Order Defect Rate can arise from negative feedback and undelivered orders). You must provide a response for each root cause in your plan of action.

• Include supporting evidence for all items.

• Highlight areas in your supporting documents. You can make your response more relevant by circling or highlighting the area within your documents that is most important such as ASINs, Supplier details (for example, name and supplier website) or clauses within your Terms and Conditions.

Please note that we will lift the Removals block upon receipt of your acknowledgement that they have indeed reviewed the policy and their agreement to not violate it moving forward.
The Removal Enforcement Team requires this acknowledgement of your understanding of the policy and a clear statement that adherence is intended here on out.

Thank you for selling with Amazon,

Daniel C.
Amazon.com Seller Support
已邀请:
贴主对多渠道配送和移除商品是不是有误会。
亚马逊是鼓励你使用他的多渠道配送功能的,不可能因为你的多渠道配送多了就给你禁了,一般禁止的都是 通过移除商品的方式配送订单,这才会让亚马逊警告你。 不给足运费,想白嫖吗? 咋可能。

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