社区 发现 Amazon 商品被买家投诉破损，瑕疵，【账户状况】里...
商品被买家投诉破损，瑕疵，【账户状况】里显示为【商品状况买家投诉】，我按照通知要求提交了2次申诉，但是都没给过！
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我有款产品被客户投诉，买家投诉称：商品存商品破损/瑕疵，商品送达时无法正常使用，或在送达一段时间后无法正常使用，没有达到预期功能或与预期用途不兼容。
目前这款产品已经被下架。后台里面的【账户状况】里面的【商品状况买家投诉】 有一个感叹号。
我按照业绩通知里的要求，提交了2封申诉信（发票，采购合同，收据都有同时附上），但是都没给 过，并且亚马逊在第二次的申诉信后回复我说不再回复任何消息（在这种情况下，如果我再提交申诉，亚马逊会暂停我的账号吗），具体如下：
我们收到了您提交的信息，但这些信息不足以重新启售您的商品。 我为何会收到此邮件？ 您尚未向我们发送我们之前要求您提供的足够的信息。我们需要此信息以解决我们收到的有关您商品真伪性的投诉。出于隐私考虑，我们不能提供有关调查方法的详情。
现在会怎么样？ 您的商品信息将继续处于停用状态，我们不会再回复有关此问题的电子邮件。如果继续收到关于您商品的投诉，我们可能会停用您的亚马逊卖家账户。 您可以在卖家平台的“付款”部分查看余额和结算信息。如果您对这些资金有任何疑问，请发送电子邮件至 payments-funds@amazon.com。
投诉类型：defective
感謝您的支持，並感謝您在 Amazon Handmade 銷售。
順頌 商祺，
Handmade 誠信團隊
这种情况是意味着亚马逊直接给我判死刑了吗，还有机会申诉吗，求大神指点，有偿！！！非常感谢！
目前这款产品已经被下架。后台里面的【账户状况】里面的【商品状况买家投诉】 有一个感叹号。
我按照业绩通知里的要求，提交了2封申诉信（发票，采购合同，收据都有同时附上），但是都没给 过，并且亚马逊在第二次的申诉信后回复我说不再回复任何消息（在这种情况下，如果我再提交申诉，亚马逊会暂停我的账号吗），具体如下：
我们收到了您提交的信息，但这些信息不足以重新启售您的商品。 我为何会收到此邮件？ 您尚未向我们发送我们之前要求您提供的足够的信息。我们需要此信息以解决我们收到的有关您商品真伪性的投诉。出于隐私考虑，我们不能提供有关调查方法的详情。
现在会怎么样？ 您的商品信息将继续处于停用状态，我们不会再回复有关此问题的电子邮件。如果继续收到关于您商品的投诉，我们可能会停用您的亚马逊卖家账户。 您可以在卖家平台的“付款”部分查看余额和结算信息。如果您对这些资金有任何疑问，请发送电子邮件至 payments-funds@amazon.com。
投诉类型：defective
感謝您的支持，並感謝您在 Amazon Handmade 銷售。
順頌 商祺，
Handmade 誠信團隊
这种情况是意味着亚马逊直接给我判死刑了吗，还有机会申诉吗，求大神指点，有偿！！！非常感谢！
倒计时：
35 个回复
匿名用户
赞同来自: fff2016 、 Jackxun 、 KingWing 、 Cathy1924 、 Georgina 、 老阿姨888 、 购买按钮 、 砸锅卖铁搞运营 、 海黛 、 求知欲大大的小白 、 amber123 、 TEA420 、 我在人间凑数的日子 、 尼古拉斯王二狗 、 15526070177 、 saldmslk 、 Bryce布莱斯 、 JeffBezos001 、 Changming926 、 melokoukou 更多 »
Dear Amazon Support,
申诉目的
Thanks for your time to reading this email.
We are very sorry to hear that ASIN XXX has been removed owing to negative customer return comments.
首先诚恳道歉，并指出发生根本原因
We have carefully analyzed the return comments you listed, the feedback from the voice of the customer, return report and the customer review. The root causes of these issues may be caused by the following points:
1.Performance or quality not adequate
比如运输原因，工厂检测不到位
2.Inaccurate website description
比如页面描述不清晰导致客户收到发现货不对版
3.Defective item
针对上面列出的问题，一个个举例出来，例子后面+发生原因-后续解决方案
我们是上面1，2，3点每个提供1-2个例子+发生原因-后续解决方案
再加上下面一整个完整，详细，清晰的行动计划和总结
Our Action Plan:
1.Strengthen the inspection of the quality inspection department and logistics transportation:
Firstly, We will strengthen the inspection of the quality inspection department. We will give the factory a complete quality inspection list, and ask the factory to troubleshoot the product according to our list one by one.
b.We ask the factory to extend the time of the product aging test. After that, we can get products with more stable product quality.
c.We will find a professional quality inspection team to help us carry out a full inspection of all products shipped. To ensure the yield of products shipped.
d.We will let the company's full-time quality inspectors go to train and perform detailed spot checks after the quality inspection team completes the quality inspection to ensure product quality.
e. In order to restrict the factory to attach importance to quality inspection, reduce the defect of the products. We will resign a quality agreement with the factory.
f. We will replace various transportation ways to shorten the logistics transportation time.
g.We will strengthen our advertising and promotion efforts to achieve a better inventory circulation and avoid long-term storage in Amazon warehouses, which will consume all battery power.
h.We will let the customer service team go out for training in batches to improve the communication skills of the customer service team, as well as the ability of the customer service to solve problems.
2.Less Detailed or Accurate Page Description:
a.We will try more times to update the listing detail page and contact the amazon service support.
b.We will improved instruction manuals, with easy-to-understand text and pictures. Reduce customer misunderstandings.
c.Publish more videos and contents of product explanations and product operations on our social media. Let customers understand our products clearly in more ways.
3.Optimize product defects
a.We will contact amazon service support and request the Amazon team to help us turn off the option for customers to return products to Amazon warehouses that are still available for sale.
b. Create inventory removal orders. We will collect the recent quantity of all returned products, remove them to our overseas warehouse, and ship them to China for troubleshooting, to optimize product defects.
We are really sorry for any inconvenience caused to your team and Amazon customer. We will try our best to do better for Amazon customer in the future.
Thank you very much for your time.
Best regards
品牌名
我们用上面模板，申诉一次就能回来了，希望上面对您有帮助
匿名用户
赞同来自: fff2016 、 Jackxun 、 KingWing 、 Cathy1924 、 Georgina 、 老阿姨888 、 购买按钮 、 砸锅卖铁搞运营 、 海黛 、 求知欲大大的小白 、 amber123 、 TEA420 、 我在人间凑数的日子 、 尼古拉斯王二狗 、 15526070177 、 saldmslk 、 Bryce布莱斯 、 JeffBezos001 、 Changming926 、 melokoukou 更多 »
Dear Amazon Support,
申诉目的
Thanks for your time to reading this email.
We are very sorry to hear that ASIN XXX has been removed owing to negative customer return comments.
首先诚恳道歉，并指出发生根本原因
We have carefully analyzed the return comments you listed, the feedback from the voice of the customer, return report and the customer review. The root causes of these issues may be caused by the following points:
1.Performance or quality not adequate
比如运输原因，工厂检测不到位
2.Inaccurate website description
比如页面描述不清晰导致客户收到发现货不对版
3.Defective item
针对上面列出的问题，一个个举例出来，例子后面+发生原因-后续解决方案
我们是上面1，2，3点每个提供1-2个例子+发生原因-后续解决方案
再加上下面一整个完整，详细，清晰的行动计划和总结
Our Action Plan:
1.Strengthen the inspection of the quality inspection department and logistics transportation:
Firstly, We will strengthen the inspection of the quality inspection department. We will give the factory a complete quality inspection list, and ask the factory to troubleshoot the product according to our list one by one.
b.We ask the factory to extend the time of the product aging test. After that, we can get products with more stable product quality.
c.We will find a professional quality inspection team to help us carry out a full inspection of all products shipped. To ensure the yield of products shipped.
d.We will let the company's full-time quality inspectors go to train and perform detailed spot checks after the quality inspection team completes the quality inspection to ensure product quality.
e. In order to restrict the factory to attach importance to quality inspection, reduce the defect of the products. We will resign a quality agreement with the factory.
f. We will replace various transportation ways to shorten the logistics transportation time.
g.We will strengthen our advertising and promotion efforts to achieve a better inventory circulation and avoid long-term storage in Amazon warehouses, which will consume all battery power.
h.We will let the customer service team go out for training in batches to improve the communication skills of the customer service team, as well as the ability of the customer service to solve problems.
2.Less Detailed or Accurate Page Description:
a.We will try more times to update the listing detail page and contact the amazon service support.
b.We will improved instruction manuals, with easy-to-understand text and pictures. Reduce customer misunderstandings.
c.Publish more videos and contents of product explanations and product operations on our social media. Let customers understand our products clearly in more ways.
3.Optimize product defects
a.We will contact amazon service support and request the Amazon team to help us turn off the option for customers to return products to Amazon warehouses that are still available for sale.
b. Create inventory removal orders. We will collect the recent quantity of all returned products, remove them to our overseas warehouse, and ship them to China for troubleshooting, to optimize product defects.
We are really sorry for any inconvenience caused to your team and Amazon customer. We will try our best to do better for Amazon customer in the future.
Thank you very much for your time.
Best regards
品牌名
我们用上面模板，申诉一次就能回来了，希望上面对您有帮助