楼主你好，我之前FBA的一段时间退货高的话，系统自动下架，只要点重新发布就可以了。但是有一次居然给我直接下架审核了，对接的是英文客服，写是跟你一样要写邮件申诉。
在这之前请楼主先弄清楚最主要的是什么原因导致的，我之前是因为产品包装的问题，以下是我根据以前安全投诉的模板修改的，现在调查通过了。请楼主根据自己的实际情况，补充和修改原因措施之类的，尽量说些客观原因。（我们产品当时一共就2个4星review，内容说的都还可以）
 
Thank you for telling us about the buyer feedback of our product. We understand quality is quite important for the product. Referring to the high rate of negative customer experience of ASIN:XXX, SKU XXX

In fact, the reviews of this item is good. Based on our communication with manufacturers, we think that the cause of the high rate of negative customer experience may be one of the following:
1. Our packing is not good enough. The (你的产品名称) are damaged in transit.
2. Our QC dept didn't do more strict and careful inspection before shipment. So the customer has received bad product(你的产品名称)

In any case, we have a certain responsibility for it, we are very sorry for this, and we had already offered full refund to the customers who received the damaged/problem products. If you can give us a chance to reinstate this listing, we will do as follows:
1. We will provide better packaging to avoid damage to the product during transit.For example, we will use more foams in the carton of this product.
2. To resolve this issue and avoid the similar issues in the future, we'll ask the supplier to do the Aging Testing at least 48 hours to assure the quality. 
3. We ourselves will require our QC dept to do more strict and careful inspection before shipment.
4. We will check all the products we've been sold, any complaints or product issues we will solve them in proper way within 12h in favor of the customer's right.
5. If any selling questions, we will consult Amazon for help.

Sincerely, we write this. We will try our best to provide our restored on Amazon of this item.

We believe Amazon will give this issue a serious consideration, and to us, there is a hope, a new chance for us!
Look forward to receive your reply.
Best regards
 
注意事项：英文客服收到邮件之后会说感谢你的回复，调查结束完成会告诉我结果。记得多催催，因为英文客服办事效率真的很慢，足足一个月才给我调查好。最后给我的答复是建议我多加泡沫，如果未来再有这种情况，这个ASIN码可能就不让我卖了。（我们是产品体积有点点大）
希望以上内容能对你有所帮助！