Dear Seller,

Your Amazon Seller account has been deactivated in accordance with section 3 of Amazon’s Business Solutions Agreement. Your listings have been removed. Funds will not be transferred to you but will stay in your account while we work with you to address this issue. Please ship any open orders to avoid further impact to your account.

After 90 days following this notification, you may separately request a funds disbursement by contacting disbursement-appeals@amazon.com. We will conduct a separate investigation to evaluate your account and if we find that you have engaged in deceptive, fraudulent, or illegal activity; or have abused our systems or repeatedly violated our Policies that protect our customers and selling partners, we may withhold some or all funds in your account in accordance with the Funds Withholding Policy. The Funds Withholding Policy can be found at: https://sellercentral.amazon.c ... P27M6

Why did this happen?

We have observed that you have, directly or with the help of third parties acting on your behalf, attempted to access or modify account data via improper means in violation of Amazon’s Seller Code of Conduct.
Amazon’s Selling Policies and Seller Code of Conduct can be found at https://sellercentral.amazon.c ... 1801.

How do I reactivate my account?

To be considered for reactivation of your Amazon Seller account, please send the following information via email to Seller-Account-Policy-Notification@amazon.com. Submission of the requested information to the incorrect address will delay processing of your appeal.

Information Required:

1) Detailed information about:
-    The data accessed or modified on all affected accounts
-    Step by step description of actions taken to access or modify the above data
-    A list of people involved in the actions taken. The list should include names, contact and employment information
-    Description of technical processes, software, or services utilized
2) The reason(s) or root cause(s) for your business violating the Seller Code of Conduct
3) Steps you have taken and/or changes you have made to prevent future attempts to violate Amazon’s Seller Code of Conduct

Additionally, if you engaged with a third-party service or individual that is not a part of your business, please also send the following:

A) Detailed information regarding your connections to individuals and/or services you may have paid to attempt to access or modify account data via improper means such as:

-    How you found the third-party service or individual
-    URL of their business or screenshot of their ads
-    Contact information like email, name, address, phone number, WhatsApp, WeChat name/handle or name/handle on other contact platform
-    Documentation of payment and invoices, included amount paid, and description of services
B) Documentation you have received during your interaction with the above-mentioned individual and/or services, such as:
-    Price lists of services offered by third-party services
-    Sample documents received from third-party service or individual like reports, screenshots and other proof of services
-    Proof the third-party provided to you to show that they completed the requested services, for example notification emails, screenshots of chats
C) Documentation of communication that has occurred between you and the above-mentioned individual and/or services such as:  
-    Exchanged emails
-    Screenshots of communication in WhatsApp, WeChat, or other communication platform
D) Proof that you are no longer utilizing or in contact with the individual and/or services such as:
-    Emails or screenshots canceling service arrangement
E) Steps you have taken and/or changes you have made to prevent working with individuals and/or services that utilize methods that violate Amazon’s Seller Code of Conduct

You can only send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered.

How do I send the required information?
Submit this information via email to Seller-Account-Policy-Notification@amazon.com.  Submission of the requested information to the incorrect address will delay processing of your appeal.

Has your account been deactivated in error?
If you believe there has been an error, please submit an explanation via email to Seller-Account-Policy-Notification@amazon.com.  Your explanation should include the following information:
-    How your account has not violated the Seller Code of Conduct policy
-    Evidence that shows that your account complies with the Seller Code of Conduct policy

What happens if I do not send the requested information?
If you do not provide a valid appeal, or choose not to appeal the deactivation, after 90 days following this notification, you may separately request a funds disbursement by contacting Seller-Account-Policy-Notification@amazon.com via email.  We will conduct a separate investigation to evaluate your account and if we find that you have engaged in deceptive, fraudulent, or illegal activity; or have abused our systems or repeatedly violated our Policies that protect our customers and selling partners, we may withhold some or all funds in your account.

We’re here to help
If you have questions about this policy, your account or the information requested above, please contact us via email at Seller-Account-Policy-Notification@amazon.com.

You can view your account performance at https://sellercentral.amazon.c ... p_tom or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.

Sincerely,
Seller Performance Team
Amazon.co.uk
 
从未见过这种，问了20多家服务商全部都说很少见难度很高，店铺从未挂过也没有刷过单，打了电话问都说是机密调查，做了体检体检第一句话就是DO NO REINSTATE，就是所谓的DR标记不可恢复
 
店铺运营一年花了30W英镑，算是大头不知道这样封什么意思，刷单什么的都很少，基本都是打广告，有谁见过这种吗，我们现在怀疑是不是跟第三方授权有关