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你们遇到过亚马逊货件丢失索赔吗?最近一票货物5000个通过亚马逊国际物流配送入仓,丢失了近400个货物。向亚马逊索赔,提供了采购合同,交货证明……

发帖11次 被置顶1次 被推荐0次 质量分1星 回帖互动159次 历史交流热度18.32% 历史交流深度0%
最近一票货物5000个通过亚马逊国际物流配送入仓,丢失了近400个货物。
向亚马逊索赔,提供了采购合同,交货证明(海运入仓单)。
因为有6个月账期,为符合亚马逊要求,特意提前结算了货款并补开了发票。
可是亚马逊说发票日期不是发货前的日期,拒绝赔付。
有没有小伙伴遇到过类似问题的?这种问题该怎么解决呢?一定要求发货前的发票,对于有账期的卖家来说是否合理呢?在法律上站得住脚吗?
求大佬解答!

以下是亚马逊的case原文:
 
原文1:
Hello from Amazon Selling Partner Support,
Thank you for your patience while we investigate shipment  FBA************ 
Upon reviewing the " invoice.pdf " we found that the invoice is not accounting to all the units for this shipment FBA*********.
To proceed with our investigation, we require the proof of purchase or ownership for the inventory that you've asked us to investigate. 
The proof of purchase must be the original invoice from the supplier or manufacturer and must include the following information: 
- Date of the purchase 
- Product names of the missing items 
- Quantity purchased 
- Full name and address of the invoice issuer 
- Full name and address of the buyer 
The purchase price isn't required and may be concealed.
If you are the manufacturer, please send us a copy of the signed packing slip. The packing slip must include the following information: 
- Packing list date
- Shipment or purchase order ID 
- Product names of the missing items 
- Quantity shipped 
- Manufacturer signature or stamp
Make sure that you provide invoices for all of the units that you've sent in your shipments, from the invoice date to the receipt of the shipment currently under investigation. 
We do not accept pro forma invoices or sales or purchase contracts as proof of ownership because they don't demonstrate a completed purchase. 
Once we receive this information, we will continue our investigation. If we don't hear back from you within one business day, this case may be closed.
Thank you for selling with Amazon,
Sai V.
 
提交发票后原文2:
Hello from Amazon Selling Partner Support,

Thank you for your patience while we investigate shipment  FBA********* 
The purchase date on the invoice that you provided was after the shipment's ship date. We can't accept the invoice as proof of purchase because the goods were bought after the inventory was sent to a fulfillment center.
Please provide us with the invoice that you received upon purchase of the goods shipped in shipment FBA********* 
___________________________________________________

We are unable to proceed with an investigation without valid documentation from you. This case will now be resolved. However, please feel free to reopen this case by clicking the link below when you are able to provide the required documentation and details.

To help us continually improve, we ask that you take a moment to complete our survey below to tell us about your experience with this specific interaction.
已邀请:
其实不用这么复杂,之前有个贴子说了可以把自己当成制造商去索赔,前不久我按照贴子说的去做了,很快就成功索赔了,而且准备的资料也不多,一个是货件的POD(找货代要),一个是自己做的packaging list,都挺简单的,贴子附上,希望能帮上忙。
【保姆级】手把手教你如何简单高效的申述FBA货件差异调查赔偿
https://www.wearesellers.com/question/54430

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