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LAS1 9号签收了3ctn货物,只上架1ctn,另外2ctn一直没有动静,开了好多个CASE ,中英文,不同时间段,都是机械回复的。求大佬指点。

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LAS1 9号签收了3ctn货物,只上架1ctn,另外2ctn一直没有动静,求大佬指点.

我搜了站内,有些人说开case让客户联系仓库,这个用哪个路径的case?

我开了好多个CASE  ,中英文,不同时间段,都是机械回复的下面这些内容:

FBAXXXXXX      is not yet eligible for reconciliation. Please refer to the target date in the reconcile section of your Shipment Summary for when your shipment will be eligible. Waiting until that date helps ensure that the products in your shipment have had sufficient time to reach the appropriate fulfillment centers, including your products that need to be reshipped to other locations in order to be closer to customers. To navigate to the Shipment Reconciliation tool in Seller Central: 
 
1. On the Inventory tab, click Manage FBA Shipments. 
 
2. Find your shipments and then click Track shipment. 
 
3. On your shipping workflow, click the Reconcile tab. 
 
4. More information on Reconciliation of Your Shipment can be found in the following help page
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