所在分类:  Amazon 所属圈子: Amazon Amazon各类申诉

成人用品永久封,邮件说永久封是申诉不回来了吗?有人遇到过吗?

发帖3次 被置顶0次 被推荐0次 质量分0星 回帖互动21次 历史交流热度26.92% 历史交流深度0%
Hello Seller,

Your Amazon seller account has been permanently deactivated in accordance with section 3 of Amazon Business Solutions Agreement. Your listings have been removed. Funds will not be transferred to you but will stay in your account while we work with you to address this issue. 

Why did this happen?
You have listed items in violation of our "Adult products policies & guidelines". Items sold on Amazon.com must adhere to all Amazon policies. To learn more about this policy, please visit "Adult products policies & guidelines": 
https://sellercentral.amazon.c ... 39940

How do I reactivate my account?
To reactivate your selling account, please submit evidence or documentation showing that your account has not violated our "Adult products policies & guidelines".

How do I send the required information?
To submit this information, please follow the instructions in the banner at the top of your Account Health page in Seller Central:
https://sellercentral.amazon.c ... em_rp 

What happens if I do not send the required information?
If you do not provide the required information, your account will remain deactivated. 
If you have funds in your account, you may separately request a funds disbursement by contacting disbursement-appeals@amazon.com, after 90 days following this notification. We will conduct a separate investigation to evaluate your account and if we find that you have engaged in deceptive, fraudulent, or illegal activity, or have abused our systems or repeatedly violated our policies that protect our customers and selling partners, we may withhold some or all funds in your account.

Has your account been deactivated in error?
If you believe the listings that caused your account deactivation are compliant with our "Adult products policies & guidelines", please include evidence or documentation showing that your account has not violated our policy and we will investigate your concern.
If we confirm your account has violated our "Adult products policies & guidelines", your account will remain deactivated.

To view your account performance, select "Account Health" on the home screen of the Amazon Seller app on your iOS or Android device, or go to the "Account Health" page in Seller Central:
https://sellercentral.amazon.c ... em_rp 
The "Account Health" page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-- Download the iOS app:
https://itunes.apple.com/us/ap ... t%3D8 
-- Download the Android app:
https://play.google.com/store/ ... en_US
Sincerely, 

Seller Performance team 
 
已邀请:

尊舟跨境-Gary - 疑难解惑v:t19850600025

赞同来自: 澔海蓝

以你提供的信息来看触发的是成人用品永久停用的问题,该问题属于高难度性问题,并且至少半年以内没有成功案例,亚马逊针对该问题采取的是完全封闭端口的态度;
①实际上,对于账号封停来说,一旦触发永久停用问题,无论是违禁品永久停用还是成人用品永久停用都在目前的亚马逊政策当中属于无法解决的高难度性问题,顾名思义永久停用问题亚马逊虽然给到后台申诉入口,但实际上审核团队是不进行申诉审核的,继而申诉通过更是没有实际机会;
②对于该类问题,其实相关政策情况与二刷问题较为相似,都属于亚马逊政策卡死的高难度性问题,所以处理方式基本上也一致;首先,永久停用基本上只有一次申诉机会,而近期提交基本上必定会被拒并且通常一次就会拒死,所以对于申诉端口来说,建议先观望一下,保留申诉机会,不排除后续亚马逊会放松政策给到实际申诉机会或者研讨出突破性方案,如果后续有机会处理而申诉机会已经使用被拒死,那么能够处理也已经没有解决方案;再尔,如果账号资金较高,可以考虑三个月后,申诉资金通道开启进行资金申诉,资金申诉相对而言难度也较高,但至少有挽回损失的机会;
综上所述,建议近期不进行申诉,保留申诉机会,后续若有机会再进行处理,三个月后可以考虑申诉资金,但法人必须能够联系并且配合认证;

尊舟跨境-Gary - 疑难解惑v:t19850600025

赞同来自: 澔海蓝

以你提供的信息来看触发的是成人用品永久停用的问题,该问题属于高难度性问题,并且至少半年以内没有成功案例,亚马逊针对该问题采取的是完全封闭端口的态度;
①实际上,对于账号封停来说,一旦触发永久停用问题,无论是违禁品永久停用还是成人用品永久停用都在目前的亚马逊政策当中属于无法解决的高难度性问题,顾名思义永久停用问题亚马逊虽然给到后台申诉入口,但实际上审核团队是不进行申诉审核的,继而申诉通过更是没有实际机会;
②对于该类问题,其实相关政策情况与二刷问题较为相似,都属于亚马逊政策卡死的高难度性问题,所以处理方式基本上也一致;首先,永久停用基本上只有一次申诉机会,而近期提交基本上必定会被拒并且通常一次就会拒死,所以对于申诉端口来说,建议先观望一下,保留申诉机会,不排除后续亚马逊会放松政策给到实际申诉机会或者研讨出突破性方案,如果后续有机会处理而申诉机会已经使用被拒死,那么能够处理也已经没有解决方案;再尔,如果账号资金较高,可以考虑三个月后,申诉资金通道开启进行资金申诉,资金申诉相对而言难度也较高,但至少有挽回损失的机会;
综上所述,建议近期不进行申诉,保留申诉机会,后续若有机会再进行处理,三个月后可以考虑申诉资金,但法人必须能够联系并且配合认证;

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