所在分类:  检测认证 所属圈子: Amazon 检测认证合规
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儿产品因商品安全问题下架,提供了认证亚马逊回复需要提供合规性声明, 合规性声明如何填写?有模板之类的么?怎样查到具体是什么原因导致召回的?

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 儿童商品因商品安全问题下架,无业绩通知,有邮件通知如下
Dear Seller, 
We are currently removing all listings for some product(s) you have offered for sale on Amazon.com because of reported safety concerns. Please note that you will not be penalized for the first-time cancellation of these listings. 
However, we prohibit re-listing products on Amazon.com once it is brought to your attention that sales of those products are not permitted. 
You should not ship any pending customer orders for this product yourself.
 If you would like to appeal this decision, please submit an up-to-date (within the last year) CPSIA Compliance testing documentation from a CPSC approved laboratory, in addition to safety standard ASTM F963 if the product is a toy to Seller Support
 (https://sellercentral.amazon.c ... b_home). Please note that failure to provide appropriate documentation may result in your inventory being returned to you or destroyed. 
NOTE: If you have FBA inventory associated with the listings above, it will be stranded and subject to required removals if the ASINs are not reinstated within 30 days. 
To avoid this please appeal and provide documentations at your earliest opportunity. For details on when your units are scheduled for automatic removal visit Fix stranded inventory: https://sellercentral.amazon.c ... tory/ Please note that you must ensure removal/disposal orders are successfully executed. Thank you for your attention to this matter.
 affected product
 asin:XXXX
 
提供了cpc认证,后续回复说需要提供合规性声明,具体内容如下
In order to troubleshoot further, please provide the letter of compliance as per Amazon policy.

*The letter of compliance is signed
*The letter is printed on the manufacturer's letterhead
*The ASIN(s) on the letter match the one(s) in the case
*The UPC/EAN(s) in the letter of compliance match the ones in the case
*The name of the product in the letter of compliance matches the one in the case
*A statement of how the product is not subject to the recall is provided
 
问题 
   怎样查到具体是什么原因导致召回的?
   所以是因为被召回才下架的?在哪里可以查到召回信息呢,因为邮件通知没有详细说明具体原因 就说是商品安全问题,问客服客服也不知道原因,只是一味地要我们提供认证
   合规性声明如何填写?有模板之类的么?
   有人遇到类似的问题么?
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