所在分类:  Amazon 所属圈子: Amazon Amazon账号审核

食品和商品安全问题审核:已变成无在售信息的库存 亚马逊后台没有绩效通知 只有个case等待亚马逊操作的

发帖15次 被置顶1次 被推荐0次 质量分1星 回帖互动107次 历史交流热度21.26% 历史交流深度0%
已变成无在售信息的库存  亚马逊后台没有绩效通知  只有一个case等待亚马逊操作的

The ASIN is currently under internal review because the negative customer experience (NCX) rate for your offer of ASIN is considerably higher than for similar products. Your offer has not been suppressed at this time - but the ASIN could be at risk of removal if the issue is confirmed after internal review. A notification will be sent if the ASIN is remove and no action will be taken if the defect is not confirmed. The NCX rate considers account returns, refunds, customer service requests and negative product reviews. Please Note: This message pertains solely to this case and is subject to any applicable company policies, restrictions or updates. Please refer to seller central https://sellercentral.amazon.com/gp/homepage.html/ or contact seller support at https://sellercentral.amazon.com/help/ for more information.

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小菜儿 - LOVEPizza

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应该是买家反馈商品有问题,NCX 就是买家不满意率,如果NCX 过低,亚马逊就会调查FBA 库存,检查是否有买家所反馈的问题,如果检查没有问题,你的商品会恢复正常,如果检查有问题,亚马逊会通过case 告诉你是什么问题,一般会让写POA 行动计划,你需要按照行动计划去进行改正去操作,亚马逊审核了你的POA ,一般基本都会通过,然后恢复产品,除非POA 写的太差! 如果亚马逊告诉你产品恢复了,可以去编辑页面编辑下信息,重新发布一下就会回复。
 
BTW ,不用催,case 一般3-7 天内都会回复的。

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