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产品图片被添加了激光脱毛器,电子烟,除草剂,现在产品被下架,应该怎么处理?

发帖4次 被置顶1次 被推荐0次 质量分0星 回帖互动107次 历史交流热度7.41% 历史交流深度0%
我们的产品现在被下架,收到业绩通知,说产品被亚马逊认为是受限产品,现在产品被下架,我联系了卖家支持,支持团队说他们可以看到我们的产品图片被别的账号添加了激光脱毛器,电子烟,除草剂,也可以看到IP地址和我们之前的不同,我猜是有人要搞我们,我想知道我们应该怎么处理这件事?
 
下面是业绩通知内容

ASIN:XXXXXXXXXXXXX SKU:XXXXXXXXXX Title: XXXXXXXXXXXXXXXXXXXXXXX
This product has been identified as an Intense Pulsed Light (IPL) hair removal system which is a professional-use only medical device. Per Amazon policy, professional-use only medical devices may only be sold to appropriately licensed healthcare customers who have Amazon Business accounts. If you believe this determination was made in error and your product is not a professional-use only medical device, please contact Seller or Vendor Support and provide (1) photos of all sides of the product packaging, (2) photos of the instructions for use included with the product, and (3) the 510(k) number issued by the U.S. Food & Drug Administration (FDA) for this product. If the name of the product provided on the product packaging, instructions for use, or ASIN detail page does not match the device name provided on the 510(k), please also provide, with the information noted above, (1) the device manufacturer’s FDA establishment registration number OR owner/operator number, (2) the device name as it appears in the manufacturer’s device listing, and (3) a purchase order, invoice OR letter (written in English) from the manufacturer confirming that the device was purchased from the manufacturer. For more information, please see our Medical Devices and Accessories Help Page (https://sellercentral.amazon.c ... 164330) and the following FDA guidance: https://www.fda.gov/medicaldev ... 2.htm https://www.fda.gov/MedicalDev ... t.htm

经认定,此商品为可能含(不含)尼古丁的电子香烟、喷雾器或相关商品或配件。亚马逊政策禁止在亚马逊上发布或销售电子香烟及相关商品(如电池和电子液体),无论它们是否含尼古丁。违反此政策可能会导致您的账户中的资金被永久冻留。

为什么会发生这种情况?
我们之所以采取此项措施,是因为 Amazon.com 上不允许销售该商品。您有义务确保提供的商品符合所有适用的法律、法规和亚马逊政策。

我需要采取哪些措施?
- 如果以上 ASIN 中有亚马逊物流 (FBA) 商品,请针对这些 ASIN 提交移除请求,我们会将您的库存退还至您选定的地址。如果您未能在收到此通知后的 30 天内提交移除请求,我们会根据《亚马逊服务商业解决方案协议》和亚马逊物流政策对您的库存进行弃置处理。有关亚马逊物流政策的更多信息,请参阅 https://sellercentral.amazon.com/gp/help/201030350https://sellercentral.amazon.com/gp/help/200140860
- 请在收到此提醒后的 48 小时内检查您的商品,并停售、删除或存档不符合所有适用法律、法规和亚马逊政策的所有商品,包括上述商品在内。

请注意,将受限商品改为“不可售(缺货)”状态并不能使该商品满足合规要求。如果您认为您的商品被亚马逊错误地识别为受限商品,请立即停售该商品以确保满足合规性要求,同时就此限制事宜向销售伙伴支持提出申诉。

如果我未能遵循上述说明,会怎么样?
如未能正确停售或移除您库存中的所有受限商品,亚马逊可能会停用您的销售账户并永久保留账户中的资金。
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