背景介绍：
 
英国站点因为一款带静电的训狗器被关闭，产品属于违禁品，2017年8月份上架的，销售不到1个月就被下架了，后面也没有再上架此类产品。2023年3-18日账户突然被关闭，说是上架违禁品导致被关闭。因为欧洲账户同步关系，英国站点被下架后，没有再上架，而荷兰站点是自动同步的，也没有管理，在2022-8-20日收到违禁品通知，链接也被下架了。
后续也没有再管理，谁知道英国在2023-3-18日收到账户关闭的邮件。
 
具体邮件内容如下。产品确实属于违禁品，想向各位大神询问的是：
1、账户是否还有救？问了2个服务商都不接。而且冻结邮件，有写永久停用permanently deactivated。。
2、5年前的违禁品还被挖了出来，特别郁闷，账户目前是没有违禁品的。所以申诉思路如何来写？
3、申诉界面很少见。

如下所示。 


关闭的邮件翻译如下：









原始邮件如下：
Hello,

Your Amazon seller account has been permanently deactivated in accordance with section 3 of Amazon Business Solutions Agreement. Your listings have been removed. Funds will not be transferred to you but will stay in your account while we work with you to address this issue. 

Why did this happen?
We have taken this measure because you have listed items that are not permitted for sale on Amazon. Items sold on Amazon must adhere to all applicable laws and Amazon policies. For more information, please visit "Category, Product, and Content Restrictions":
https://sellercentral.amazon.com/gp/help/200164330 
Examples of restricted products you have listed include, but are not limited to:
ASIN: B074YMFNBG

How do I reactivate my account?
To reactivate your seller account, please submit evidence or documentation demonstrating that your account has not violated our "Restricted Products" policy.
How do I send the required information?
To submit this information, please follow the instructions in the banner at the top of your Account Health page in Seller Central:
https://sellercentral.amazon.c ... em_rp 
What happens if I do not send the required information?
If you do not provide the required information, your account will remain deactivated. If you have funds in your account, you may separately request a funds disbursement by contacting disbursement-appeals@amazon.com, after 90 days following this notification. We will conduct a separate investigation to evaluate your account and if we find that you have engaged in deceptive, fraudulent, or illegal activity, or have abused our systems or repeatedly violated our policies that protect our customers and selling partners, we may withhold some or all funds in your account. If you have funds in your account, any amounts paid for A-to-z claims or chargebacks on your orders will be deducted from those funds. This usually takes about 90 days. You can see your balance and settlement information in the "Payments" section of Seller Central. If you have questions about those, please send an email to payments-funds@amazon.com.
Has your account been deactivated in error?
If you believe there has been an error, please submit an explanation at: https://sellercentral.amazon.com/home.
Your explanation should include the following information:
-- How your account has not violated Amazon "Restricted Products" policy.
-- Evidence that shows your account complies with Amazon "Restricted Products" policy.
-- If we confirm your account has violated our "Restricted Products" policy, your account will remain deactivated.
To view your account performance, select "Account Health" on the home screen of the “Amazon Seller” app on your iOS or Android device, or go to the "Account Health" page in Seller Central:
https://sellercentral.amazon.c ... em_rp 
The "Account Health" page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-- Download the iOS app:
https://itunes.apple.com/us/ap ... t%3D8 
-- Download the Android app:
https://play.google.com/store/ ... en_US

Sincerely, 

Seller Performance team 
https://www.amazon.co.uk