所在分类:  Amazon 所属圈子: Amazon品牌备案和授权 Amazon

直接违反品牌政策,品牌被移除,销售账号被停用?该怎么办?

发帖4次 被置顶1次 被推荐0次 质量分1星 回帖互动25次 历史交流热度27.27% 历史交流深度0%
事情经过:
 投诉日本站跟卖:
第一次选择了侵权申述的4项中的第一项,因为只能填写订单才能发送申诉,所以填写了订单号,因为订单号无效被判定为不通过(选择的是图片url侵权)。
这时候选择了[升级投诉],选择了第一项的case号,但是应该是因为使用的不是英语而是另一种外语,导致亚马逊错误把我自己的链接判断为侵权方,发送了警告邮件(我确定自己选择投诉对象时没有任何错误)。
再次选择了申述中的第一项投诉,依然选择图片url侵权,审核显示成功,但是这次我方依然收到了警告邮件,还有显示成功的邮件,然而跟卖依然完好。
第三次选择申述第一项,并且同时选择[升级投诉],填的依然是第一项的case号,表示投诉对象错误,这时候因为上头,申述信里的外语有一句不太礼貌,没检查翻译成英语语义可能更重些。
 
于是今天收到了这封信:
 
我们写信通知您,由于您直接违反了亚马逊品牌注册的政策,您的账户已被移除品牌“——”的品牌注册。

为什么会发生这种情况? 我们采取了这一措施,是因为您采取了违反亚马逊品牌注册政策的行为。现在所有访问品牌注册的权限都被撤销了。

您的品牌是否被错误地移除了? 您的销售账户目前已被停用。如果您对您的销售账户采取的行动有异议,可以通过单击“重新激活您的账户”按钮提交上诉,该按钮位于账户健康中心(https://sellercentral.amazon.c ... board)。

如果您认为我们犯了错误,请通过点击以下链接提交上诉请求:

https://brandregistry.amazon.c ... a3df4

提交上诉时,请确保: –您的销售账户已重新激活。如果您的销售账户未重新激活,您的品牌注册上诉将被拒绝。 –上诉应由您本人提交,而不是其他人。 –在上诉表格中准确地输入信息,并尽可能提供最多信息。 –请不要在上诉表格中留空任何字段。

一旦您向品牌注册团队提交了所有必需信息的上诉,您将在 3-5 天内收到第一封回复。一旦调查员审查了案件,我们可能会联系您,要求您提供与您的品牌相关的其他信息和文件。我们还可能要求您与我们的一名调查员进行视频验证。有关下一步操作的所有沟通都将通过电子邮件发送。请密切关注您的电子邮件。

请注意,销售合作伙伴支持将无法就此行动提供进一步指导。正确的做法是提交上诉,如果您认为该行动是错误的。
We are writing to inform you of your account’s removal for Brand "——" from Brand Registry.

Why did this happen?
We have taken this measure due to the actions that you have taken in direct violation of Amazon’s Brand Registry policies. All access to Brand Registry is now revoked.

Has your brand been removed in error?
Your selling account is currently deactivated. You may appeal an action taken on your selling account by submitting an appeal by clicking the “Reactivate your account” button in Account Health (https://sellercentral.amazon.c ... hboard).

If you believe that we made an error, then please submit an appeal request by clicking on the below link:

https://brandregistry.amazon.c ... a3df4


When submitting an appeal, please ensure that:
--Your selling account is reactivated. If your selling account is not reactivated, your Brand Registry appeal will be rejected.
--The appeal should only be submitted by you and not any other person.
--Enter information accurately and to the best of your knowledge in the appeal form.
--Please do not leave any field blank in the appeal form.

Once you have submitted the appeal to the Brand Registry team with all the required information, you will receive the first response within 3-5 days. Once an investigator has reviewed the case, we may reach out to you to request additional information and documents pertaining to your brand. We may also request you to join a video verification with one of our investigators. All communication pertaining to the next steps will be sent over email. Please keep a close watch on your emails.

Please note that Selling Partner Support will not be able to provide further guidance regarding this action. The right path forward is to submit an appeal if you believe the action was made in error.
 
附上之前两封警告信抬头:
Your Amazon.co.jp selling account
Hello We removed some of your images because we received a report from a rights owner that they may infringe the rights owner’s copyright. The rights owner communication about the alleged infringement and the listing containing the images we removed are at the bottom of this message. Any inventory within the fulfillment network for the ASINs listed below is no longer available for sale. If we do not receive a retraction or appeal within 15 days, additional action may be taken, including but not limited to return or disposal of the inventory at your expense.
============
Notice: Policy Warning
We removed some of your images because we received a report from a rights owner that they may infringe the rights owner’s copyright. The rights owner communication about the alleged infringement and the listing containing the images we removed are at the bottom of this message. Any inventory within the fulfillment network for the ASINs listed below is no longer available for sale. If we do not receive a retraction or appeal within 15 days, additional action may be taken, including but not limited to return or disposal of the inventory at your expense.

目前账号还没停止,是过一天才停止吗?日本站品牌是美国站授权过来的,美国站品牌已经被撤销了,但是日本站的目前还在。
这种情况应该怎么办?大佬求救
申诉状况.png
已邀请:

野生路人甲 -

赞同来自: upupup

投诉跟卖为什么选择 图片侵权?操作好迷啊
但是应该是因为使用的不是英语而是另一种外语,导致亚马逊错误把我自己的链接判断为侵权方,发送了警告邮件(我确定自己选择投诉对象时没有任何错误)。图片侵权针对的是listing 不是针对单个卖家啊。 你一投链接图片删了,你自己也有SKU再卖肯定收到警告信啊。。。。
而且同一个选项的投诉短期不能重复投诉的,短期重复针对同一选项进行投诉会涉及品牌滥用,从去年开始,亚马逊在品牌这方面抓的特别严格,如果没有十足的把握和经历过投诉失败,不要上头一直死怼,品牌死的很快。
账户停用应该跟你后台收到两个侵权投诉有一定关系,为了确保稳妥,你先找服务商把账户申诉回来,再提交申诉尝试恢复品牌把,不建议你自己去申诉,太莽了,也缺乏经验,拖太久对你自己账户影响也不好。
 
 

野生路人甲 -

赞同来自: upupup

投诉跟卖为什么选择 图片侵权?操作好迷啊
但是应该是因为使用的不是英语而是另一种外语,导致亚马逊错误把我自己的链接判断为侵权方,发送了警告邮件(我确定自己选择投诉对象时没有任何错误)。图片侵权针对的是listing 不是针对单个卖家啊。 你一投链接图片删了,你自己也有SKU再卖肯定收到警告信啊。。。。
而且同一个选项的投诉短期不能重复投诉的,短期重复针对同一选项进行投诉会涉及品牌滥用,从去年开始,亚马逊在品牌这方面抓的特别严格,如果没有十足的把握和经历过投诉失败,不要上头一直死怼,品牌死的很快。
账户停用应该跟你后台收到两个侵权投诉有一定关系,为了确保稳妥,你先找服务商把账户申诉回来,再提交申诉尝试恢复品牌把,不建议你自己去申诉,太莽了,也缺乏经验,拖太久对你自己账户影响也不好。
 
 

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