所在分类:  Amazon 所属圈子: Amazon政策规则 Amazon

终于可以发帖了,发第一个帖子求助一下大佬们!!!关于亚马逊商城交易保障索赔失败的问题,谁懂啊家人们?

发帖4次 被置顶1次 被推荐0次 质量分0星 回帖互动326次 历史交流热度42.62% 历史交流深度0%
事情是这样的:客户由于收不到货而开A-Z, 但USPS上显示已到货,向亚马逊申诉,而亚马逊是不管三七二十一马上同意给客户退款的。我们调查了订单之后发现已经签收了,由此发起申诉,但是随后被亚马逊驳回了,也没有再申诉的入口。开case也无果,说是维持他们原来的决定,就觉得很离谱。今年下半年已经有两个因收不到货而来的a-to-z索赔了,实际上都是显示签收了,我们申诉都没有通过。需要说明的是,上半年以及去年那些索赔的订单,类似情况的我们用同样的模板申诉是成功的,但是现在都不行了,亚马逊直接给驳回了,我们提供的证据明明已经很充分了,但它还是说不足,各位有什么办法吗? 
 
之前我们用的就一直是这个模板: 
 
Dear amazon,

We received an A-Z claim from a buyer. And it caught our high attention.

He claimed that the ordered item he still not receive.

We had check the tracking number on USPS website. Found out that the package has arrived on . We did ship in time. We had contact the buyer in the first time and attached the screenshot to him, and explain to him, this item has arrive, but he didn’t reply the email.

We can provide the emails for your reference.

In this case, we provide the item as same as the listing and shipped it in time, we want to solve this by communication, but the buyer didn’t reply us. We hope Amazon can recheck this A-Z complain then make a fair judgment.
 
有没有朋友有类似的经历?出来现身说法或者讨论一下。
已邀请:
这个A-to-Z索赔,我也遇到过这种明明签收了却说包裹没送达的问题,有提供签收证明图片,可也申诉失败,自发货真的贼怕这个

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