所在分类:  AMAZON 所属话题: Amazon 各类申诉 知识产权

最近一款产品收到了英国外观专利侵权投诉,申诉了两次也没过,权利人没有留下联系方式

亚马逊最近一次回复,原文如下,是不是要乖乖承认错误,写申诉信救店铺了,第一次亚麻要求提供供应商授权书或者权利人授权书,第二次回复要求提供-- Proof of product authenticity (e.g., invoice, Order ID, licensing agreement, letter of authorization).
下面要提供越来越多了。。。。
Hello,

Thank you for your message. We cannot accept your appeal because it does not address the report we received from the rights owner. Please provide the following information so we can process your appeal:

-- Proof of product authenticity (e.g., invoice, Order ID, licensing agreement, letter of authorization). It must clearly prove that your products do not infringe any intellectual property rights. . Please send this information, any other documentation, and a list of impacted ASINS to notice-dispute@amazon.co.uk.

-- Greater detail on the root cause(s) of the infringement.
-- Greater detail on the actions you have taken to resolve issues.
-- Greater detail on the steps you have taken to prevent infringement going forward.
-- Greater detail on why you believe an error has occurred.

Where do I send this information?
Send this information to notice-dispute@amazon.co.uk.

What happens if I do not send the requested information?
If we do not receive the requested information within 17 days of the original suspension notification, your account will remain deactivated.

ASIN: XXX
Complaint ID: XXX

You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please send an email to payments-investigate@amazon.co.uk.

You can view your account performance (https://sellercentral-europe.a ... pea...) or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.

-- iOS: https://itunes.apple.com/us/ap ... 41485
-- Android: https://play.google.com/store/ ... hl...
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- -! 你们开产品不看侵权的吗
商品listing就不要指望了,认错态度诚恳,实话实说,一般好的客服会给你一次机会,救店铺要紧

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