这是亚马逊官方移除feedback规则:
For your reference, Amazon will remove feedback for these reasons:
- The feedback includes obscene language.
- The feedback includes seller-specific personally identifiable information.
- The entire feedback comment is a product review.
- The entire feedback comment is regarding fulfillment or customer service for an order fulfilled by Amazon.
- The feedback comment violates any applicable laws.
针对你的差评feedback,不管怎么解释,一定要和这5点关联上,接着在移除feedback时系统生成的case里,谈及这个feedback属于上诉5种情况的某一种,英文回复即可,99%的几率可以删除FBA订单的差评feedback
例如:We check the feeback of the order #xxxxx, "stop working"(feedback 里满足上述5点条件的内容), and it is a product review. It complies with the rules of feedback removal "The entire feedback comment is a product review". Please help us remove this feedback. Thanks
9 个回复
Sugar不说甜 - 认真做好每一步
赞同来自: 風吹海漾 、 芋泥波波脆 、 KATIE 、 酒酿小圆子 、 假设我是好人
For your reference, Amazon will remove feedback for these reasons:
- The feedback includes obscene language.
- The feedback includes seller-specific personally identifiable information.
- The entire feedback comment is a product review.
- The entire feedback comment is regarding fulfillment or customer service for an order fulfilled by Amazon.
- The feedback comment violates any applicable laws.
针对你的差评feedback,不管怎么解释,一定要和这5点关联上,接着在移除feedback时系统生成的case里,谈及这个feedback属于上诉5种情况的某一种,英文回复即可,99%的几率可以删除FBA订单的差评feedback
例如:We check the feeback of the order #xxxxx, "stop working"(feedback 里满足上述5点条件的内容), and it is a product review. It complies with the rules of feedback removal "The entire feedback comment is a product review". Please help us remove this feedback. Thanks