所在分类:  Amazon 所属圈子: Amazon Amazon各类申诉

收到一封政策警告邮件,说产品的商品详情页面添加了不准确的信息,违反亚马逊的商品发布政策。请问有遇到同样问题的吗?

发帖1次 被置顶0次 被推荐0次 质量分0星 回帖互动4次 历史交流热度6.67% 历史交流深度0%
收到一封政策警告邮件如下,说产品的商品详情页面添加了不准确的信息,违反亚马逊的商品发布政策。

Hello,
We are contacting you because you have added inaccurate information to product detail pages.
Why did this happen?
Sellers on Amazon.co.uk are not allowed to add inaccurate information to product detail pages.
We’re here to help.
To learn more about this policy, search for “Condition Guidelines,” “Prohibited Seller Activities and Actions,” and "Product detail page rules" in Seller Central Help.
Here are examples of your listings that do not follow this policy:
-------------------------------------
Detail Pages Needing Correction
-------------------------------------
ASIN:
Attribute Needing Correction: Item name
We have canceled the listings mentioned above.
How do I reactivate my listings?
Please modify your product and product detail page to ensure they do not violate Amazon listing policies.
To edit your ASINs:
1. In the Inventory section of Seller Central, select Manage Inventory.
2. Search for the ASIN you would like to edit and click Fix Stranded Inventory.
3. Edit the inactive ASIN by updating the current page.
4. Save, then appeal with a description of what you have fixed on the product detail page.
Once we review the product detail page and determine the policy issue has been addressed, we will reinstate the ASIN.
Have your listings been removed in error?
If you believe there has been an error, please tell us why. Your explanation should include the following information:
-- The reason the listing does not violate our Product Detail Page policies.
How do I submit this information?
If you are appealing an action taken on your listings for an Amazon Listing Policy violation:
1. Navigate to “Listing Policy Violations” in the “Product Policy Compliance” section in Account Health (https://sellercentral-europe.a ... em_mpa).
2. Locate the deactivation record for the product listings you want to appeal.
3. Click on the Appeal button next to the record to submit your appeal to reactivate your listings.
What happens if I do not provide the requested information?
If we do not receive the requested information, your listings will remain inactive.
 
 
但在帮助页面搜索显示是版权侵权,咨询卖家支持有的说是商品详情页面信息滥用也有说是版权侵权。但具体滥用信息或者侵权内容都无法查出。申诉了两次(从侵权和更改页面信息进行申诉),亚马逊回复的内容都是一样的,如下:

Hello, Thank you for submitting your plan of action. We reviewed your appeal and determined that the corrective action items you have listed have not been implemented. Please make sure all corrective actions have been completed and violating content has been removed to be in compliance with your plan of action.
 
Has your listing been deactivated in error?
If you believe there has been an error, please tell us why. Your explanation should include how your listing(s) have not violated Amazon's selling policies along with documents mentioned above to support authenticity.
 
Where do I send this information?
If you are appealing an action we have taken on your listings for an amazon listing policy violation, go to Listing Policy Violations in the Product Policy Compliance section on Account Health (https://sellercentral-europe.a ... em_mpa). Locate the deactivation record for the product listings you want to appeal and click on the Appeal button next to the record to submit your appeal to reactivate your listings. If you want to submit additional information, click on the “View appeal” button next to the deactivation record. Click the “Submit additional information” button to submit information necessary to reactivate your listings.
 
Where do I send this information?
Please submit this information by clicking the Appeal button on Account Health (https://sellercentral-europe.a ... em_mpa).
 
What happens if I do not send the requested information?
If we do not receive the requested information, the listing will remain removed and your account could be deactivated.
 
请问有成功解决这种情况的卖家吗?可以的话,请分享一下解决方法,谢谢。
 
 
 
 
 
 
 
已邀请:

人要开开心心 - 96年,亚马逊5年,交流学习,互帮互助。

赞同来自: 奇力少女

自己也可以去后台的卖家支持,把不在售的产品放上去查一下不在售原因
我敢肯定是显示“侵权”
如果是,自己又不确定侵权内容。那就自己把文案,图片,后台关键词整理出来,别到时候删完了,链接回来了,关键词图片没有备份。
①把图片换成3-5张单个产品的简单图,不要有词,就是简单的产品角度跟尺寸图也行
②标题缩成绝对不会侵权的关键词3-5个单词就行
③五点最精简化:比如就写尺寸等类似的
④描述也改成最短的绝对不会侵权的词
⑤后台的编辑填的关键词,搜索关键词最好先删掉
自己上传文档刷新后台。最好开个case让客服帮忙验证一下是否系统修改过来了。
最后发申诉
①表明自己已经自查还有客服检查,已删除不正确的内容(附上case ID或者文档ID)
②行动计划(已经做了的,和以后要做的行动来规避这个问题)
③重点是发票!
一定要确保后台系统已经全部修改成最少,最不会侵权的内容
我自己成功申诉回来了,也在另一个回答里面帮助别人申诉回来了https://www.wearesellers.com/question/27108?notification_id=17258096&rf=false&item_id=282330&answer_id=282330&single=TRUE#!answer_282330
 

人要开开心心 - 96年,亚马逊5年,交流学习,互帮互助。

赞同来自: 奇力少女

自己也可以去后台的卖家支持,把不在售的产品放上去查一下不在售原因
我敢肯定是显示“侵权”
如果是,自己又不确定侵权内容。那就自己把文案,图片,后台关键词整理出来,别到时候删完了,链接回来了,关键词图片没有备份。
①把图片换成3-5张单个产品的简单图,不要有词,就是简单的产品角度跟尺寸图也行
②标题缩成绝对不会侵权的关键词3-5个单词就行
③五点最精简化:比如就写尺寸等类似的
④描述也改成最短的绝对不会侵权的词
⑤后台的编辑填的关键词,搜索关键词最好先删掉
自己上传文档刷新后台。最好开个case让客服帮忙验证一下是否系统修改过来了。
最后发申诉
①表明自己已经自查还有客服检查,已删除不正确的内容(附上case ID或者文档ID)
②行动计划(已经做了的,和以后要做的行动来规避这个问题)
③重点是发票!
一定要确保后台系统已经全部修改成最少,最不会侵权的内容
我自己成功申诉回来了,也在另一个回答里面帮助别人申诉回来了https://www.wearesellers.com/question/27108?notification_id=17258096&rf=false&item_id=282330&answer_id=282330&single=TRUE#!answer_282330
 

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