所在分类:  Amazon 所属圈子: Amazon Amazon账号安全

亚马逊美国站被判定和一个不认识的墨西哥账号关联,有类似情况并成功解决的吗?目前账号还未别停售,是不是按要求提交资料就行了,求遇到过类似问题的朋友分享一下经验

发帖5次 被置顶1次 被推荐0次 质量分0星 回帖互动106次 历史交流热度40.78% 历史交流深度0%
2020年注册的账号

1 在紫鸟上登录
2 全新注册的公司(我们自己的法人无其他公司)
3 朋友的手机号(没有注册过亚马逊)
4 真实的信用卡
5 独立的邮箱

3月25日收到邮件说账号有关联的风险(如附件所示),第一时间开case,客服告知是和墨西哥的一个账号关联(2019年注册的),但是该账号我们不认识。并要求在72小时内提交水电账单、身份证、护照和营业执照等资料。

目前账号还未别停售,是不是按要求提交资料就行了,求遇到过类似问题的朋友分享一下经验
微信截图_20220325105948.png

补充一下:是邮箱关联
已邀请:
匿名用户

匿名用户

赞同来自:

1.等待客服电话,提前做好准备,记录好客服的要求
 
2.如果是采用否认申诉,可采用以下模板:
Hello! Thank you for your timely reminder of risk issues in our business. Now in order to solve the problem that exists in the account, we have conducted a deep discussion and investigation on this.
 
Investigation concluded: My account was disabled in error.
I request that my account be reinstated, please see the instructions I submitted for details.
 

On March 1, 2022, I was notified that my account was disabled due to linking, and I immediately contacted the Account Health team, who directed me to troubleshoot the following possible linking issues:
1. Our company received the registration invitation from the investment manager on February 11 this year. I completed the video verification and postcard verification, and I did not complete the creation of my Amazon account until February 31. This is my first time to register for Amazon. (Please see the evidence I have submitted)

2. Since Amazon is a new business developed by our company, only one employee has been hired to be fully responsible for the management and operation of this account, and no personnel changes have been made so far. (please see employment contract)

3. Since January, our company has been solely responsible for the entire process of product selection, procurement, and operation by one person. (Please see Procurement Billing)

4. Since the registration of the account, our account has been logged in on one computer, and the computer has not been changed. Computer IP: XXXXX. (Please see IP screenshot evidence)

5. Through the clues provided by the account status team, we found that my judicial person: XXX, and also served as a supervisor of XXX City XXXX Co., Ltd., but XXX company is a sole proprietorship of natural persons, and XXX does not hold shares, nor is it a beneficiary, So it's not against Amazon's policy.

6. Our company's business license, legal person identity and address prove that all information is true and valid, and the office environment is independent, so there is no false information or account information leakage. (Please check the company address proof, legal person address proof)

The above-mentioned evidence, including the evidence, is true and valid, and our company can take the relevant legal responsibility.
As a professional seller of Amazon, our main source of income is Amazon. We will read all policies and regulations on the platform and consciously abide by these policies and regulations. We hereby confirm that we will never violate Amazon's policies, regulations, terms, etc. any action.
It is confirmed that this time is wrongly disabled, if you need other cooperation, please instruct.
Request to restore our account again.

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