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美国账号suspended 被投诉侵权,没提及具体产品和无权利人联系方式,怎么办?

发帖3次 被置顶0次 被推荐0次 质量分1星 回帖互动16次 历史交流热度36.36% 历史交流深度0%
求解,
两个问题,
  1. US 账号收到notification 告知 因侵权被冻结,

但是,涉及该US 账号的 FBA 专线 备货还在路上。大家怎么解决 账号被封时  FBA 空运专线备货还在运输途中的问题?  一般Amazon FBA 会拒收,

还是Amazon签收 ,然后找Amazon 申请退货到 第三方物流公司美国仓库? ?

  1. US 被告知侵权冻结,但是连具体什么产品也没有提及?也没有权利人联系方式。大家有遇到这种情况怎么解决的?
邮件如下,
"
Your Amazon.com selling privileges have been removed
 查看通知标题 2016-9-2 (几分钟前)

Hello,

You may no longer sell on Amazon.com because of rights owner complaints about items that infringe their intellectual property rights.

Funds will not be transferred to you but will stay in your account while we work with you to address this issue. If you have any open orders, please ship them.

You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please write to payments-funds@amazon.com.

Please email pq-review@amazon.com with the following supporting documents:
-- Copies of invoices, receipts, contracts or delivery orders from your supplier issued in the last 90 days. The quantity of items shown should match your inventory.
-- If you are not the brand owner, provide a complete set of documentation to prove a valid supply chain.
-- If you are the brand owner, provide a copy of the brand registration certificate, and business license or personal identity card.
-- Any additional details you would like us to know.

You can send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. You may remove pricing information, but the rest of the document must be visible. We will maintain the confidentiality of your supplier contact information.

If you do not send the required documents within 17 days, we may not allow you to sell on Amazon.com.

To learn more about our policies, search for "Amazon Anti-Counterfeiting Policy" or “Intellectual Property Violations” in Seller Central Help.

To talk to someone about this email, ask our Seller Support team to contact you (https://sellercentral.amazon.c ... rmance).

We look forward to hearing from you.

Sincerely,

Seller Performance Team
Amazon.com
http://www.amazon.com
 
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匿名用户

赞同来自: Adoncn

我的也是一样的情况,悲剧了

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