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如果解决被产品Safety Incident下架的问题

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Hello,
We have removed your listing because of a buyer complaint about the safety of an item they received from you.Your listing will remain inactive until we can work with you to resolve the concern.
Complaint Type ASIN Title
Safety Incident 
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxTo maintain a trusted marketplace for buyers and sellers, we take immediate action when we identify a buyercomplaint regarding the condition and authenticity of products.
What you can doIf you believe this was in error and would like your listing reinstated, emailpq-policy-safety@amazon.com and let us know. 
 
2个问题:
1.没有给出是什么Safety Incident,也没给出谁投诉,怎么找出问题所在?
2.怀疑是同行恶搞
 
 
已邀请:

中山电商新人 - 饥饿之后什么食物都是好吃的

赞同来自: 元气氨基酸 岁月如歌 Adoncn 美美

这个不一定是同行恶搞,一是检查自己的产品是不是在亚马逊的危险品目录里面,二是尽快整理与自己产品有关的各类认证证书,还有MSDS等等,特别是带电池的产品需要特别注意证书的有效性。整理好这些资料后就开始申诉。
 
祝你好运。

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