突然收到一封这样的邮件之后，产品变狗。意思是产品安全部门检查到客人投诉或差评的内容后要求提供产品安全报告和产品改善计划书，相片等等。
Product Safety asks that you please respond to the above concern by taking the following steps:

1.    MOST IMPORTANT: Submit all relevant safety testing data and certification for the item. We ask you include testing specifically relating to the incident in question. Please refer to the attached word document of “Product Compliance Guidelines” if you have any questions. PLEASE NOTE: An MSDS does not suffice for safety testing.

2.    If you have questions about the appropriate standards for the product, please consult with the laboratory directly.

3.    Complete the attached Product Safety Questionnaire. The questionnaire is geared towards addressing the safety concern that the customer has brought up. Please reach out to the manufacturer of the product for the details you might not have.

4.    Provide images of the product (front, back, accessories, and packaging). Images should include: model/serial number, safety/compliance marks & logos and safety labels & warnings on the product or packaging. Please also attach a copy of the instruction manual.

Thank you for your swift attention to this matter. We look forward to resolving this to our mutual customer’s satisfaction.

Please note:
While we investigate, product will remain unavailable for purchase from our website.
 同时第二封信就来了，没有说很具体要实验室报告要做哪些项目，只说要问实险室，等他们来决定。

Dear Seller,
 
We are currently removing all listings for some product(s) you have offered for sale on Amazon.com because of reported safety concerns. 
 
Please note that you will not be penalized for the first-time cancellation of these listings. However, we prohibit re-listing products on Amazon.com once it is brought to your attention that sales of those products are not permitted.
 
You should not ship any pending customer orders for this product yourself.
 
If you would like to appeal this decision, please submit testing documentation from an ISO 17025 certified laboratory to the appropriate standard to Seller Support. Consult with the certified laboratory to determine the appropriate standard for the product as a whole. We cannot accept documentation for just the component parts.
我的问题是：
1。我想问大家有没有遇到过这情况，看我的邮件来说，要提交什么报告，报告里要显示什么内容。
2。如果按要求提交亚马逊要求的报告后，是不是会解封并上架的？这时间会是多长？如果亚马逊不回复应该怎么催？（我已回复了第一封邮件，但等了9天都没回复的）