所在分类:  Amazon 所属圈子: Amazon Amazon各类申诉

急!代写个申诉信:公司客户的店铺因为圣诞节延迟发货被关了,延迟发货的原因是我之前一个货代发的联邦IP时效延误了。她希望我写一封信给她,然后她转交至亚马逊

发帖1次 被置顶0次 被推荐0次 质量分0星 回帖互动12次 历史交流热度47.06% 历史交流深度0%
公司客户的店铺因为圣诞节延迟发货被关了,延迟发货的原因是我之前一个货代发的联邦IP时效延误了。她希望我写一封信给她,然后她转交至亚马逊。 
客户要求:And in this letter please explain them that robes and swimsuits you selling for me for 3 years and I have them a lot in stock. And you have them in stock.  And it’s never happened with us again . Usually we receive products in time . And please that need to be official letter . With your name, address and signure 
我感觉好像我写了不知道有没有用,亚马逊的回复是这样的
We received your submission but do not have enough information to reactivate your account at this time. To reactivate your account, please send the following:
 
-- Greater detail on the root cause(s) of late shipment confirmations.
-- Greater detail on the actions you have taken to resolve late shipment confirmations.
-- Greater detail on the steps you have taken to prevent late shipment confirmations going forward.
已邀请:
匿名用户

匿名用户

赞同来自:

1、了解账户销售权被移除的真正原因;
2、对待问题应采取负责任的态度,并认识到自己的行为对客户造成的伤害;
3、制定一个改善计划,确保不会再次发生同样的错误;
4、如果有机会再次开通销售权,我将继续为亚马逊的客户提供优质的服务。
你主要分成三大块去申诉:
1. 表明了解你所触碰的指标是哪些,而亚马逊的指标是多少,做个对比并表明你已经深刻意识到你的错误
2. 把所有触碰指标的订单详细列举出来,阐述这些订单已经造成的后果,及可能造成的后果
3. 行动计划,这个行动计划一定要数据化,事件-数据-完成时间都要一一对应写清楚。
接着就是表态,再也不违反该制度了,请求原谅、开店咯。
Hi
We are contacting you regarding our seller account suspension. We realize the delays in shipping orders has not complied with Amazon's performance target of less than 4%, nor our target of less than 2%.
(把所有触碰指标的订单详细列举出来,阐述这些订单已经造成的后果,及可能造成的后果)
We have reviewed our fulfillment procedures and have determined the two areas that need to be addressed:Shipment Creation and Inventory Availability. We realize we needed additional support for managing fulfillment for our Amazon orders. 
To achieve our goal of more than 100% on-time shipping, we have added additional staff to support the sales person in our retail store who handles Amazon fulfillment. This will allow us to have packages prepared and ready to ship more efficiently. 
To address inventory availability issues we have consolidated our Amazon inventory into one location to speed shipment creation. Having all Amazon inventory at one location will eliminate delays in getting product out by the Expected Ship Date. Thank you for considering this appeal.

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