知无不言的朋友们
 
大家好
 
我3月11号3个美国店铺同时被封，封店邮件都一样，邮件如下
 
Dear Seller, Your Amazon.com Seller account has been deactivated. Your listings have been removed. Please ship any open orders to avoid further impact to your account. Why is this happening? Your Amazon seller account has been deactivated in accordance with section 3 of Amazon’s Business Solutions Agreement. This includes, but is not limited to, placing fake orders to hold a competitor’s inventory. Amazon’s policy regarding attempting to damage or abuse another Seller, their listings or ratings can be found at https://sellercentral.amazon.com/gp/help/G1801. How do I reactivate my account? To reactivate your account, please send a plan of action that explains: -- The names, email addresses, physical addresses, and/or phone numbers of any third parties involved in this activity. -- Copies of all written communications with third parties involved in this activity. -- Evidence of payments made to any third parties involved in this activity. -- A description of how you learned about the third parties and how you each conducted activities. How do I send the required information? To reactivate your account, please visit account health (https://sellercentral.amazon.c ... hboard) and click the “Reactivate My Account” button to submit necessary information. What happens if I do not send the requested information? You have 90 days after receiving this notification to either provide a valid appeal or choose not to appeal. After that time, you may contact disbursement-appeals@amazon.com to request your funds. We will conduct a separate investigation to evaluate your account. The policies we put in place are to protect our customers and selling partners. If we find that you have engaged in deceptive, fraudulent, or illegal activity; or have abused our systems or repeatedly violated our Policies, we may withhold some or all funds in your account. We're here to help. If you have questions about this action, please contact us at https://sellercentral.amazon.com/cu/contact-us. Additionally, please find general guidance for creating a plan of action at https://sellercentral.amazon.c ... 3610. Has your account been deactivated in error? If you believe there has been an error, please submit an explanation. Your explanation should include the following information: -- Evidence or examples that demonstrate that your account complies with our policies -- How your account has not violated our policy regarding not attempting to damage or abuse another seller, their listings or ratings You can view your account performance (https://sellercentral.amazon.c ... _em_ap) or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon. -- iOS App (https://itunes.apple.com/us/ap ... mt%3D8) -- Android App (https://play.google.com/store/ ... Den_US)Sincerely, Seller Performance Team Amazon.com http://www.amazon.com 
 
问了很多服务商，都说是赶跟卖，但我们没有赶过跟卖，其中一个店铺1年前有少量刷单（10单左右），另外的2个店铺没有刷过单，3个店铺都是同一个品牌，目前还有一个店铺是这个品牌的，是正常的，所以应该不是品牌连坐
 
目前其中一个店铺找服务商按赶跟卖申诉，已经3-4次了，没有通过（申诉跨度快1个月了）
 
这周查了死因，请查看附件（卖方因使用漏洞和/或服务提供商提取他们无权访问的信息而被强制执行），还是不清楚什么原因导致封店，
 
后台软件只有2个，一个是PINGPONG 一个是领星ERP
 
如果有相同经历又申诉成功的，麻烦分享一下，万分感谢，