社区 发现 Amazon 儿童木制产品cpc认证缺少追踪标签 缺少...
儿童木制产品cpc认证缺少追踪标签 缺少信息过不了，提交无数次，修改格式，找实验室更新了信息，也还是不通过，找不到对接客服沟通，求教到底是哪部分有问题。另外木制产品追踪标签可以打印出来贴在上面吗？
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我们做的木制的儿童椅子提交儿童cpc审核信息之后，一直回复说缺少追踪标签 缺少信息，之前几次还有邮件通知，最近提交几次都没有邮件通知，
之前邮件
Hello,
We are unable to move forward with the approval process, as we still have not received the requested compliance documentation. The documents submitted do not meet our requirements. The absence of sufficient compliance documentation prevents the reinstatement of your listing privileges on the impacted ASIN. We are closing this case. We are unable to provide further information on this case unless you submit the required documentation as listed below: The tracking label images submitted does not include all of the following: • Images showing tracking label present on the physical product. • Manufacturer or private labeler (distributor) name and address [located in the United States] To move forward with the approval process for your product, please submit a tracking label that contains the required information listed above. For further information on tracking label requirements please visit the CPSC website: https://www.cpsc.gov/Business- ... ness- Education/tracking-label. For information on our compliance requirements and details on how to submit the documents, see our help page at https://sellercentral.amazon.c ... 0D52X To help us continually improve, we ask that you take a moment to complete our survey below to tell us about your experience with this specific interaction. Were you satisfied with the support provided? Click here for yes: https://sellercentral.amazon.c ... %3Dhy Click here for no: https://sellercentral.amazon.c ... %3Dhn Thank you,）
近几次邮件：
To help us continually improve, we ask that you take a moment to complete our survey below to tell us about your experience with this specific interaction.Were you satisfied with the support provided?
被狗逊整得无语了，现在产品入库不上能上架销售，也发邮件咨询美国消费者委员会，发了追踪标签，跟检测报告，美国消费者委员会回复说符合规定。让我跟亚马逊客服沟通，但又找不到对接客服沟通，死循环，有大佬支招吗？另外木制产品追踪标签可以打印出来贴在上面吗？
之前邮件
Hello,
We are unable to move forward with the approval process, as we still have not received the requested compliance documentation. The documents submitted do not meet our requirements. The absence of sufficient compliance documentation prevents the reinstatement of your listing privileges on the impacted ASIN. We are closing this case. We are unable to provide further information on this case unless you submit the required documentation as listed below: The tracking label images submitted does not include all of the following: • Images showing tracking label present on the physical product. • Manufacturer or private labeler (distributor) name and address [located in the United States] To move forward with the approval process for your product, please submit a tracking label that contains the required information listed above. For further information on tracking label requirements please visit the CPSC website: https://www.cpsc.gov/Business- ... ness- Education/tracking-label. For information on our compliance requirements and details on how to submit the documents, see our help page at https://sellercentral.amazon.c ... 0D52X To help us continually improve, we ask that you take a moment to complete our survey below to tell us about your experience with this specific interaction. Were you satisfied with the support provided? Click here for yes: https://sellercentral.amazon.c ... %3Dhy Click here for no: https://sellercentral.amazon.c ... %3Dhn Thank you,）
近几次邮件：
To help us continually improve, we ask that you take a moment to complete our survey below to tell us about your experience with this specific interaction.Were you satisfied with the support provided?
被狗逊整得无语了，现在产品入库不上能上架销售，也发邮件咨询美国消费者委员会，发了追踪标签，跟检测报告，美国消费者委员会回复说符合规定。让我跟亚马逊客服沟通，但又找不到对接客服沟通，死循环，有大佬支招吗？另外木制产品追踪标签可以打印出来贴在上面吗？
倒计时：
11 个回复
乌拉尔
赞同来自:
1. 无产品包装的窒息小标签或者产者 追踪标签（儿童类产品一旦涉及到可能窒息的塑料包装都需要贴这种防窒息小标签，一般亚马逊不会查，查到可能会下架）
2. 认证问题，cpc认证无美代，cpc需要以公司来签署美国代理，后期产品出问题可以直接找美代（整个店铺所有产品可以共用一个美代），具体类似欧代；其次这类认证是一年一签，一年后会过期（过期的认证大概率也可以过，但是还是看运气）；
3. 产品及包装的六面图
4. 年龄问题，产品适用年龄一定要在三岁以上，listing页面任何关于年龄问题的最好跟认证保持一致，不一致有可能导致被下架；
5. 监管机构的说明、表明产品合规，也就是美国消费者委员会的正面的答复
6. POA/合规函
7. 纯粹运气问题了，我的多条连接任何都齐全合规情况下还是被下架，欲哭无泪。
对应解决办法：
1. 产品外包装都贴防窒息小标签以及产品追踪标签（做cpc认证时候需要需要的那些信息），跟产品小标签差不多大小即可，或者直接印刷到产品外包装；
2. 认证合规，美代合规，认证尽量一年一签（想省钱的话同一个店铺多个产品可一起做一个认证一个美代）；
3. 提供产品及包装的六面图，重新开case，基本很快能过；
4. 链接编辑页面-产品详情-年龄范围说明，跟任何上年龄保持一致；关于竞品详情页面无WARNING标志（WARNING: CHOKING HAZARD - Small parts. Not for children under 3 yrs.），其实也好解决：链接编辑页面-安全与合规栏-强制性警告声明列-由之前的 No Warning Applicable 换成 Choking hazardsmallparts即可解决，但是在编辑页面这个选项大概率是锁定无法编辑的的，所以必须要用模板刷才可以刷过来，这个不解决也可能随时被下架；
5. 美国消费者委员会正面回复的合规说明邮件；
6. 合规函可能比较难搞，但是POA就比较容易了，可以自己编辑，大意如下：因为不了解亚马逊儿童产品方面政策导致产品停售，所有我们详细研读亚马逊新规，给产品做儿童相关了所有认证及检测，材料和检测报告如下，然后提供这上面六点证据及检测认证这些，表明产品方方面面都已合规，请求亚马逊恢复连接销售权；
7. 只能多开case，最好英文，产品合规情况一一列举出来，附上认证附件，或者可以电话英文客服，也可解决下架不可售问题，时间方面只能看运气。
如果以上都没法恢复在售，可邮件这个邮箱：child-safety@amazon.com， 这个是child safety team, 提交上面六点证据及ASIN，基本也能很快通过恢复。