所在分类:  Amazon 所属圈子: Amazon Amazon各类申诉

因为分类问题被下架当天补了专票,专票备注了这个产品名称,属于什么分类。重新提交了申诉,提供发票收据和申诉文件,申诉2次被拒绝,改怎么申诉

发帖2次 被置顶0次 被推荐0次 质量分0星 回帖互动22次 历史交流热度0% 历史交流深度0%
6.30号收到产品下架的通知。

We have removed the listings below. Why did this happen? We detected that an incorrect category and sub-category was assigned to your listings. Sellers on Amazon must comply with the product detail page rules and follow categorization and classification requirements for listings. ---------------------------------------------
 Listings Needing Correction --------------------------------------------- 
ASIN: XXXXXX
Category of this ASIN needs to be changed from: 2305300 
Category of this ASIN needs to be changed to: 10700200 
Sub-category of this ASIN needs to be changed from: 2305310 
Sub-category of this ASIN needs to be changed to: 10700220

这些数字代表的分类完全不明白是什么。下载了分支表格,跟node id全部对不上。开了中文case,没有权限知道是什么,开了英文case,说只有开这个case的团队才知道是什么。在上货的时候把这些数字填写进去选分类,搜索了很多分类出来,但是大分类大部分是Automotive 这个大类,跟我们产品不搭边。

接下来是申诉

申诉按钮只能选“打钩”,选“你已经完成修改”。 发邮件写我们产品没有违规的申诉给listing report和listing evaluation团队,全部都是自动回复,说此邮箱不监督邮件接收。打电话给账号安全部门,回复自己找一下帮助页面。
申诉第一步 6.30号  打钩,说已经修改(当时并没有修改),提交申诉

申诉第二布 当天晚上改分类到Automotive这个小类,然后case 要求改大类,中英文都开了,被拒绝,说listing inactive,不能修改,只好改回来。 并在7.1号中午收到申诉回复,被拒绝,没有采取措施。但是有了提交文字和图片的申诉的地方了。 所以当天提交了产品图片,品牌链接表明我们没有违规。
申诉第三步  7.2号中午收到回复:要求提供发票“

We reviewed your appeal and determined that it is missing the following information. Please include the missing information listed below in your plan of action: -- Proof of product authenticity (e.g., invoice). It must clearly prove that your products do not violate the Amazon listing policy. For example, if you received a warning for a not-as-described product, then please provide an invoice proving that your product matches the description on the product detail page.

于是当天补了专票,专票备注了这个产品名称,属于什么分类。重新提交了申诉,提供发票收据,和上封申诉的文件。
申诉第四步  7.5号收到回复,被拒绝 “

We reviewed your appeal and determined that the corrective action items you have listed have not been implemented. Please make sure all corrective actions have been completed and violating content has been removed to be in compliance with your plan of action.

” 然后也没有回复我们这些数字代表什么分类。
现在应该怎么处理呢?
已邀请:

HeroMoon

赞同来自:

虽然有点模糊,但也够用了,,,,,,, 

HeroMoon

赞同来自:

虽然有点模糊,但也够用了,,,,,,, 

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