社区 发现 Amazon 海外仓发到FBA仓库的货被亚马逊给弄丢了...
海外仓发到FBA仓库的货被亚马逊给弄丢了，不给赔偿，现在这个局面要咋处理呢？
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情况描述：
去年11.17号从美国海外仓发了一票货到FBA仓库，亚马逊自提，物流显示11.20号就被签收了。但是库存一直没有给与上架，期间也开了case催促，直到12月31日一个半多月亚马逊才close了货件。当即就在货件下开了差异查询case，亚马逊要求：
1. 提供该票货物的购买发票
2. 发票日期要早于发货前
CASE回复情况：
1. 这个产品正好采购那边没有定期开商业发票，就临时开了当天的商业发票，亚马逊不接受
2. 回复亚马逊的case中也提到了无法提供之前的商业发票，只能提供物流签收信息和采购合同，亚马逊还是不接受
Hello from Amazon Selling Partner Support,
The purchase date on the invoice that you provided was after the shipment's ship date. We can't accept the invoice as proof of purchase because the goods were bought after the inventory was sent to a fulfillment center.
Please provide us with the invoice that you received upon purchase of the goods shipped in shipment FBA*********.
Once we receive this information, we'll continue our investigation. If we don't hear back from you within two business days, this case may be closed.
Thank you for selling with Amazon,
问题是：
1. 现在那个货件下的case被亚马逊给关掉了
2. 这票货确实是被亚马逊给弄丢了，现在还有办法给追回来吗？
去年11.17号从美国海外仓发了一票货到FBA仓库，亚马逊自提，物流显示11.20号就被签收了。但是库存一直没有给与上架，期间也开了case催促，直到12月31日一个半多月亚马逊才close了货件。当即就在货件下开了差异查询case，亚马逊要求：
1. 提供该票货物的购买发票
2. 发票日期要早于发货前
CASE回复情况：
1. 这个产品正好采购那边没有定期开商业发票，就临时开了当天的商业发票，亚马逊不接受
2. 回复亚马逊的case中也提到了无法提供之前的商业发票，只能提供物流签收信息和采购合同，亚马逊还是不接受
Hello from Amazon Selling Partner Support,
The purchase date on the invoice that you provided was after the shipment's ship date. We can't accept the invoice as proof of purchase because the goods were bought after the inventory was sent to a fulfillment center.
Please provide us with the invoice that you received upon purchase of the goods shipped in shipment FBA*********.
Once we receive this information, we'll continue our investigation. If we don't hear back from you within two business days, this case may be closed.
Thank you for selling with Amazon,
问题是：
1. 现在那个货件下的case被亚马逊给关掉了
2. 这票货确实是被亚马逊给弄丢了，现在还有办法给追回来吗？
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17 个回复
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赞同来自: Brokener
匿名用户
赞同来自: Brokener