所在分类:  Amazon 所属圈子: Amazon Amazon各类申诉

来了两个A to Z, 导致ODR高于1%,美国自发货权限被关闭,如何申诉?该怎么填写呢? 之前填了一次,未申诉成功……

发帖6次 被置顶4次 被推荐0次 质量分0星 回帖互动40次 历史交流热度25% 历史交流深度0%
申诉页面如下,该如何填写?
看了大家的评论,是违反了亚马逊直发政策,这个需要怎么申诉呀?
我们是做自发货,从美国海外仓发货到顾客手上,物流单号都是真实的,但不明白为什么会出现这样的情况?
有申诉模板吗?该怎么申诉呢
 
https://assert.wearesellers.com/questions/20230522/2157b46039d25106dce415b481be6522.png https://assert.wearesellers.com/questions/20230522/7674aa70f602bdf975ad865e86badf57.png https://assert.wearesellers.com/questions/20230522/e7267835357df31f119155dd4370b334.png
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我是菜菜呀 - 亚马逊慈善家

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看这个意思好像是说海外仓发货不行了?不应该啊!建议询问一下合作的海外仓发货细节,看下是哪里出了问题。我觉得可以跟亚马逊杠一下的,看警告信的意思好像是说你通过第三方供应商直接发货,说你没有实际持有库存,你写申诉信可以带上你的采购单或供应商发票,还有你从国内发货到海外仓的发货证明那些,证明你是实际持有了那些库存,海外仓只是你的合作仓库,他们是你的海外仓库,仓库人员直接发送你的库存,从这个角度去解释。
以下写了个类似的申诉信,希望对你有用,一定要根据你的实际情况再去修改
Dear Amazon Customer Service Team,

I am a seller on your platform, and I am deeply concerned about the removal of my self-ship permissions. I acknowledge that I have violated Amazon's drop shipping policy, and I would like to extend my sincere apologies.

I fully understand Amazon's commitment to protecting customer rights and providing a superior shopping experience. However, I believe there might be some misunderstandings regarding my situation, and I would like to explain it thoroughly and request a reconsideration for the restoration of my self-ship permissions.

Firstly, I want to clarify that I have not directly shipped products from third-party suppliers to customers. On the contrary, I have been using a US-based overseas warehouse to expedite delivery and enhance logistics services for better customer satisfaction. Our shipping tracking numbers are authentic and valid, and we ensure customers can accurately track and receive their orders.

I commit to adhering to Amazon's policies and regulations, including holding inventory and personally handling shipments. I am willing to make adjustments to my store operations and ensure no further violations of any policies.

I genuinely hope to gain your understanding and support in reinstating my self-ship permissions. I am willing to cooperate with any necessary reviews and provide any additional information or documentation to demonstrate my commitment and sincerity.

Once again, I apologize for any inconvenience caused, and I appreciate your time and consideration in reviewing my appeal. I look forward to continuing my business on the Amazon platform with your cooperation.

Thank you for your time and patience.

Best regards, 
[Your Name]
 [Your Store Name] 
[Your Contact Information]

我是菜菜呀 - 亚马逊慈善家

赞同来自:

看这个意思好像是说海外仓发货不行了?不应该啊!建议询问一下合作的海外仓发货细节,看下是哪里出了问题。我觉得可以跟亚马逊杠一下的,看警告信的意思好像是说你通过第三方供应商直接发货,说你没有实际持有库存,你写申诉信可以带上你的采购单或供应商发票,还有你从国内发货到海外仓的发货证明那些,证明你是实际持有了那些库存,海外仓只是你的合作仓库,他们是你的海外仓库,仓库人员直接发送你的库存,从这个角度去解释。
以下写了个类似的申诉信,希望对你有用,一定要根据你的实际情况再去修改
Dear Amazon Customer Service Team,

I am a seller on your platform, and I am deeply concerned about the removal of my self-ship permissions. I acknowledge that I have violated Amazon's drop shipping policy, and I would like to extend my sincere apologies.

I fully understand Amazon's commitment to protecting customer rights and providing a superior shopping experience. However, I believe there might be some misunderstandings regarding my situation, and I would like to explain it thoroughly and request a reconsideration for the restoration of my self-ship permissions.

Firstly, I want to clarify that I have not directly shipped products from third-party suppliers to customers. On the contrary, I have been using a US-based overseas warehouse to expedite delivery and enhance logistics services for better customer satisfaction. Our shipping tracking numbers are authentic and valid, and we ensure customers can accurately track and receive their orders.

I commit to adhering to Amazon's policies and regulations, including holding inventory and personally handling shipments. I am willing to make adjustments to my store operations and ensure no further violations of any policies.

I genuinely hope to gain your understanding and support in reinstating my self-ship permissions. I am willing to cooperate with any necessary reviews and provide any additional information or documentation to demonstrate my commitment and sincerity.

Once again, I apologize for any inconvenience caused, and I appreciate your time and consideration in reviewing my appeal. I look forward to continuing my business on the Amazon platform with your cooperation.

Thank you for your time and patience.

Best regards, 
[Your Name]
 [Your Store Name] 
[Your Contact Information]

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