社区 发现 Amazon 求助!!产品被下架!!(买家投诉称某些商...
求助!!产品被下架!!(买家投诉称某些商品与您在商品详情页面中提到的描述不一致)
今天刚收到邮件 该怎么处理啊 各位大神
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19 个回复
匿名用户
赞同来自:
买家投诉称某些商品与您在商品详情页面中提到的描述不一致--这个不一致是可以文案直接修改的话,先去修改Listing.
做完这个事情后,写POA+准备发票。
关于POA
第一步承认错误:解释这个错误产生的原因,真诚道歉。
可参考:We recognize and understand the mistakes. Inaccurate product description results in unpleasant shopping experience for consumers. (具体是什么错误,根据你的情况去写出来,产品描述不符哪里不符合要写详细)
第二步针对客诉的问题做出的解决办法:
Some Steps we have taken and will continue to take:
1. We have re-written the description and bullet points to improve accuracy of the item’s presentation to Amazon.com standards. And there will be a two person review of appropriate item being packaged for delivery in an Excel type checklists that the fulfillment team can log, record, and track. Try our best to make sure the information is right.
2. We have gone through all our warehouse inventory. This has ensured all products are as described on the detail page.
3. We communicate with suppliers and improve the quality inspection process. At the same time, we also increase the number of customer service personnel, and try our best to improve customer satisfaction.
第三步:提交发票+供应商的信息---知道的都给上去(发票的要求亚马逊在邮件里面已经和你说了,按照它的要求开和提交。)
We can ensure the authenticity of our products. Invoice has been provided with a view attachment. In addition, the information about suppliers is as follows:
供应商的联系电话
供应商网站
供应商的地址等信息
收尾:套话期待亚马逊回复
可参考
Sorry for all the trouble and look forward to Amazon's reply.
上面的POA思路--给你做参考,具体的针对实际情况修改哦。另外发票非常重要!客诉中顾客说的问题也要去改进
码字不易,希望能帮助到你。
匿名用户
赞同来自:
买家投诉称某些商品与您在商品详情页面中提到的描述不一致--这个不一致是可以文案直接修改的话,先去修改Listing.
做完这个事情后,写POA+准备发票。
关于POA
第一步承认错误:解释这个错误产生的原因,真诚道歉。
可参考:We recognize and understand the mistakes. Inaccurate product description results in unpleasant shopping experience for consumers. (具体是什么错误,根据你的情况去写出来,产品描述不符哪里不符合要写详细)
第二步针对客诉的问题做出的解决办法:
Some Steps we have taken and will continue to take:
1. We have re-written the description and bullet points to improve accuracy of the item’s presentation to Amazon.com standards. And there will be a two person review of appropriate item being packaged for delivery in an Excel type checklists that the fulfillment team can log, record, and track. Try our best to make sure the information is right.
2. We have gone through all our warehouse inventory. This has ensured all products are as described on the detail page.
3. We communicate with suppliers and improve the quality inspection process. At the same time, we also increase the number of customer service personnel, and try our best to improve customer satisfaction.
第三步:提交发票+供应商的信息---知道的都给上去(发票的要求亚马逊在邮件里面已经和你说了,按照它的要求开和提交。)
We can ensure the authenticity of our products. Invoice has been provided with a view attachment. In addition, the information about suppliers is as follows:
供应商的联系电话
供应商网站
供应商的地址等信息
收尾:套话期待亚马逊回复
可参考
Sorry for all the trouble and look forward to Amazon's reply.
上面的POA思路--给你做参考,具体的针对实际情况修改哦。另外发票非常重要!客诉中顾客说的问题也要去改进
码字不易,希望能帮助到你。