所在分类:  Amazon 所属圈子: Amazon账号安全 Amazon各类申诉 Amazon

因账号信用卡原因导致关联的,有没有谁有过类似情况,最后把账号申诉回来的?应该如何申诉,或者提交哪些证明!之前自己的账号做FBA都是阿里巴巴拿货,没有采购合同这些

发帖21次 被置顶6次 被推荐5次 质量分1星 回帖互动254次 历史交流热度11.76% 历史交流深度0%
1.在2019年把自己的一个账号卖出去了,但是之前没有签订合同这些,只是微信聊天然后转账的
 
2.前段时间,一个朋友将他自己的账号送给我,说他不想做了,我就拿过来准备做,然后换信用卡的时候,我没注意换成了之前的信用卡,(之前买我账号的卖家没有继续用了,账号应该早被封了),然后发现账号被关联了!
 
3.亚马逊要求我提交拥有过该账号的证据,我只能提交之前的聊天记录和转账截图这些,但是收到邮件说还是不行,要求我提交这些资料!
 
请教一下有过类似情况的朋友,应该如何申诉,或者提交哪些证明!之前自己的账号做FBA都是阿里巴巴拿货,没有采购合同这些!https://assert.wearesellers.com/questions/20211020/b5e2b154fa77e68f0a3d0c1829941cb9.png
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阿海@三只蚂蚁 - 长风破浪会有时 直挂云帆济沧海

赞同来自: 风平浪静 Holshet

首先信用卡关联,申诉难度是不小的,关联这种问题多说无益,A-B之间关联,A因为违规被封店,B受到牵连,触发关联封店,这种A救不回来的情况下,只一个办法,就是单独申诉B(同套资料关联,属于死胡同,几乎无解,这里讲的是关联到非同套资料、不认识的店铺等)
以下分享三个关联申诉模板给您,希望能帮到您,但前提是千万不要照抄
一定要结合自己实际情况来改动,如果以下两个模板未能帮到您的话,也可以sx我
 
一、This is our first time to sign up for the Amazon Europe site. We asked our Amazon account Manager why our account was closed. He told us that our account is associated with another account amazon. This issue is very shocking to us. Our company applied for the first time to register for the Amazon Europe site. We totally can't understand why it was judged to be associated with another account.

We checked all of our data of Company and equipment, they are all new. we are very strict with Amazon's rules. We certainly understand that we can only operate one Amazon account, and we also register for the first time, and only one account.

Because I have to go on business trips regularly,

Amazon has 24 hours to reply to the information of client, so I purchased an Aliyun Remote server IP (ECS), Today, I went to ask their customer service. They said that their IP address will be recycled. We can't confirm whether it is just because our address was previously registered Amazon account by someone else, but this is out of our control, cause we can’t check the IP that how it use before, can you understand?

Before buying (ECS) IP, we can't check what this IP used to do. We are very sorry for this, we will not use this ip operation account in the future. We will re-purchase a new network cable to log in to our account to avoid your concerns.

We have provided you with all the information of our company to prove that we are the first time to register an Amazon account Europe , please check our information carefully.

But now my account is blocked because of this account associate with other accounts, I can provide information related to the account to prove our innocence, I hope you can reinstate my account?

I look forward to your reply, thank you deeply!
 
 
二、Dear Amazon,

Thank you for opportunity of appealing and reviewing our account.

For the further, better development, we had taken steps to solve the problem and all the measures had been implemented.

On 24 Aug 2017,,When we received your notifications,it draws our highly attention.We have analyzed the reasons and taken a series of measures to solve this problem.

First, I am foolish to lend my credit card to my friend (bound to the US buyer account), because of the trust between friends, I am willing to pay for a friend’s merchandise, but I do not know this will make my account Freeze until the warning letter arrives, I know my approach is very stupid, my friends know also very regret after, my dear Amazon please check your friend’s buyer account is candicelin549@gmail.com. We have deleted The credit card information added by the buyer’s account will not affect the payment function of the seller’s account.

Please believe that this seller account is my own registered, I only have a seller account!

Second, we have 4,000 products in the warehouse, here is all my possessions, i will be ready to send to the FBA, prepare for the Amazon season, if i can not sell the product on top of me, i will lose everything for me, my family Everything around life. Please,Please,We expect amazon to be able to treat us as appropriate

a new seller, we need to continue to strengthen the study of Amazon policy and guarantee this problem does not happen again

Besides, I have added the attached documents for investigation:

1.Business license picture

2.Passport

3.Credit card

4.product invoices

Thank you for reviewing.Please feel free to contact us if there is any further action we need to take.Looking forward to your reply!

Looking forward to your reply

Kindly regards

Sincerely

店铺名Team
 
三、在附带一份中文版的申诉模板,切记勿直接照抄
 
您好!感谢您及时提醒我们业务中的风险问题。现在为了解决账号内存在的问题,我们对此进行了深入探讨和调查。
 
调查认为:我的账户被错误停用。
我请求恢复我的账户,详情请查看我提交的说明。
 

在2021年9月1日,我收到了账户因关联而被停用的通知,我立即联系了账户状况团队,在其指导下我对以下可能关联的问题进行了排查:
1.我司在今年2月11日收到了招商经理注册邀请,我完成了视频验证及明信片验证,直到1月31日才完成创建我的亚马逊账户,这是我第一次注册亚马逊。(请查看我所提交的证据)

2.由于亚马逊是我司拓展的新业务,只聘请了一位员工全权负责此账号的管理和运营,并且至今无人事变动。(请查看聘用合同)

3.我司1月起从选品、采购、运营全流程均由一位人员全权负责。(请查看采购发票据)

4.从完成注册账号以来,我司账号一直在一台电脑登录,并未更换过电脑,电脑IP:XXXXX。(请查看IP截图证据)

5.通过账户状况团队提供的线索,我们审查发现我司法人:XXX,同时担任深圳市XXXX有限公司的监事,但XXX公司为自然人独资企业,而XXX并不持有股份,也不是受益人,所以并没有违反亚马逊的政策。

6.我司营业执照、法人身份及地址证明所有资料真实有效,独立办公环境,所以并不存在虚假资料或账号信息泄露。(请查看公司地址证明、法人地址证明)

以上所述包括证据均为真实有效,我司可负相关法律责任。
作为亚马逊的专业卖家,我司主要收入来源为亚马逊,我们会阅读平台上的所有政策法规,并自觉遵守这些政策法规,我们在此确认,我们绝不会违反亚马逊的政策、法规、条款等进行任何操作。
确认此次为错误停用,如需其它配合,请指示。
再次请求恢复我司的账号。

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