删除差评或者改差评，邮件主旨一定要简单明了，并且要让客户感觉到你的用心，也不要一上来就要求对方删除差评和该评论，很容易引起对方的不爽的，本来就买了一个产品，用得不好，卖家还发信息过来添油加醋提条件说要删除或者修改评价，买家客户不是缺那几十块美金的人，缺的是被人服务的感觉。
 
所以前面第一封邮件可以用咨询式的内容作为尝试联系：
 
电邮主旨：Regarding your AMAZON.COM order feedback with 店铺名称
Dear Customer,
You recently left us a negative feedback regarding your order placed with 店铺名称on AMAZON.COM. We are sorry about the inconvenience.
Please kindly provide us with the SKU number under the bar code label on the item packaging or on the box or plastic wrapping the item was in. Please let us know exactly what’s the model of your device and we will look into this matter.
Sorry for the inconvenience and thank you for giving us the opportunity to rectify the matter.
Sincerely yours
店铺名称 Customer Service Team
 
对于上面这封邮件，客户回复了才能有后续的故事，不然基本凉凉，客户不会管你的，更不可能跟你协商什么删除差评和改评价了，平台的宗旨中客户就是上帝可不是说着玩的，Jeff已经把客户养成真正的上帝了，没办法，我们卖家只能接受规则。如果有回信，后面可以尝试联系修改评价或者删除评价。模板参考：
 
电邮主旨：Regarding your Amazon Product Review

Dear Customer,
Thank you for your purchase and taking the time to write a product review. We are terribly sorry to hear the product you received is defective and would like to know if we can send you a free replacement or assist you with a refund.
Customer reviews is important to us and we value your response. All responses will be used to further improve the quality of our service and products.
Please let us know how we may assist you to resolve the issue you have experienced.
Sorry for the inconvenience and thank you for giving us the opportunity to rectify the matter.
Sincerely yours
店铺名称 Customer Service Team

 并不是所有的差评你联系之后都能成功修改或者删除的，只能说尽自己最大努力去做自己能做的事情，如果联系后还是不能达到自己的目标，可以尝试找一下一些服务商做删评处理，如果花钱能解决的事情，那基本没什么事。如果花钱也删除不了，只能想办法多上一些好评覆盖了。
 

删除差评或者改差评，邮件主旨一定要简单明了，并且要让客户感觉到你的用心，也不要一上来就要求对方删除差评和该评论，很容易引起对方的不爽的，本来就买了一个产品，用得不好，卖家还发信息过来添油加醋提条件说要删除或者修改评价，买家客户不是缺那几十块美金的人，缺的是被人服务的感觉。
 
所以前面第一封邮件可以用咨询式的内容作为尝试联系：
 
电邮主旨：Regarding your AMAZON.COM order feedback with 店铺名称
Dear Customer,
You recently left us a negative feedback regarding your order placed with 店铺名称on AMAZON.COM. We are sorry about the inconvenience.
Please kindly provide us with the SKU number under the bar code label on the item packaging or on the box or plastic wrapping the item was in. Please let us know exactly what’s the model of your device and we will look into this matter.
Sorry for the inconvenience and thank you for giving us the opportunity to rectify the matter.
Sincerely yours
店铺名称 Customer Service Team
 
对于上面这封邮件，客户回复了才能有后续的故事，不然基本凉凉，客户不会管你的，更不可能跟你协商什么删除差评和改评价了，平台的宗旨中客户就是上帝可不是说着玩的，Jeff已经把客户养成真正的上帝了，没办法，我们卖家只能接受规则。如果有回信，后面可以尝试联系修改评价或者删除评价。模板参考：
 
电邮主旨：Regarding your Amazon Product Review

Dear Customer,
Thank you for your purchase and taking the time to write a product review. We are terribly sorry to hear the product you received is defective and would like to know if we can send you a free replacement or assist you with a refund.
Customer reviews is important to us and we value your response. All responses will be used to further improve the quality of our service and products.
Please let us know how we may assist you to resolve the issue you have experienced.
Sorry for the inconvenience and thank you for giving us the opportunity to rectify the matter.
Sincerely yours
店铺名称 Customer Service Team

 并不是所有的差评你联系之后都能成功修改或者删除的，只能说尽自己最大努力去做自己能做的事情，如果联系后还是不能达到自己的目标，可以尝试找一下一些服务商做删评处理，如果花钱能解决的事情，那基本没什么事。如果花钱也删除不了，只能想办法多上一些好评覆盖了。