社区 发现 物流和仓储管理 FBA货件被海关扣,物流商不管怎么办?客...
FBA货件被海关扣,物流商不管怎么办?客服和他们老板都不回复……这种情况怎么办?可以通过政府相关部门维权的吗?
我们的货是普通货,当时说的是一批货被扣,这种情况怎么办?可以通过政府相关部门维权的吗?有遇到过这类的情况的么?
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24 个回复
BeboGhattas - Amazon Seller - English Communications
赞同来自: success27 、 Rakiaaa
1. You should get the tracking number for the shipment (Bill of lading in this case)
2. Get the customs reference number (If customs detained shipment, they provide a tracking number to follow up)
3. Get a local German VA, to call customs on your behalf, Understand what is the problem, and if they need any documents based on regulations of your product
4. either let your VA follow up, or send email to customs with the tracking number and all related documents until cleared.
ONLY if you have reference/tracking number, things are easy
If not, You can only confront the shipping company