所在分类:  Amazon 所属圈子: Amazon 物流和仓储管理

亚马逊货件6月份空运UPS,一直未入。Case 回复,请等待,调查已完成,没收到,有多少遇到这样的

发帖24次 被置顶0次 被推荐0次 质量分1星 回帖互动207次 历史交流热度9.42% 历史交流深度0%
描述:
5月底发的空运,UPS显示6.10签收,当天上架了一部分,另一部分一直没有消息。开Case 问客服,开始让等一个月,后面再问就说自动开启调查,调查已完成,没收到。然后再问就一直回复没收到。原文“Please understand that when we receive shipments with quantity discrepancies, we automatically initiate an investigation on your behalf for the items in your shipment.

As part of this investigation, we perform a second, physical count to reconfirm the quantity of the items received. Items are marked “Investigation Completed – shipment contents counted and confirmed” when we have completed the investigation.

We have completed an additional check in response to your request. We have no record of receiving the units in question.

 
问了3次,都没解决。 最近一次问,一直拖着没回复。仓库 FTW1,有多少遇到相同情况的。
 
 
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高冷的lmz - 过气小运营

赞同来自: Ivybaby2022

自动完成的最恶心 还不让开货件调查,开了case就说是亚马逊已经查过了,没有问题 真的恶心

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